Luxury Shoe Sales Associate — Elevate Customer Experience

TOD'S Group; Madrid; On-site; EUR 28,000 - 42,000; Full time

Job summary

TOD'S Group in Madrid invites a proactive luxury retail professional to join our boutique. You will engage customers, present the brand universe, identify needs, and drive store turnover while upholding the TOD'S image.

The ideal candidate has experience in luxury fashion, strong customer service skills, fluent Spanish and English, and a collaborative spirit to deliver exceptional hospitality and stores experience.

Qualifications

• Experience in luxury and fashion sales, with a focus on shoes.
• Strong customer service background and client engagement.
• Excellent presentation and verbal communication.
• Great knowledge of luxury sales and hospitality techniques.
• Able to adapt, flexible, and work well in a team.
• Fluency in Spanish and English.

Responsibilities

• Build store turnover by driving sales and delivering the brand experience.
• Present products and the brand universe to customers and identify needs.
• Develop cross-selling and special orders.
• Contribute to stock management, restocking and inventories.
• Provide courteous welcome and personalized follow-up on orders.

Skills

Luxury fashion sales

Shoe product specialist

Customer service mindset

Excellent presentation

Communication skills

Hospitality techniques

Customer care

Spanish & English fluency

Job description

TOD'S Group in Madrid invites a proactive luxury retail professional to join our boutique. You will engage customers, present the brand universe, identify needs, and drive store turnover while upholding the TOD'S image.

The ideal candidate has experience in luxury fashion, strong customer service skills, fluent Spanish and English, and a collaborative spirit to deliver exceptional hospitality and stores experience.