Tod's/Hogan-Assistant Store Manager-ECI Madrid

TOD'S Group; Madrid; On-site; EUR 45,000 - 65,000; Full time

Job summary

TOD'S Group is seeking a dynamic Store Management professional in Madrid to assist the store manager in growing commercial performance and delivering an exceptional customer experience. You will implement TOD'S sales policies, supervise staff, and ensure the brand image and service standards across daily operations.

Ideal candidates will have 3–4 years of store experience, at least 2 years leading a team, and fluent Spanish and English.

Qualifications

• 3/4 years store experience
• 2 years minimum team management experience
• Fluent Spanish and English

Responsibilities

• Assist store manager in developing commercial strategy and customer experience
• Implement TOD'S sales policy within the store
• Set sales objectives and analyze results periodically
• Execute selling ceremony per Brand guidelines and maintain brand image
• Highlight products following brand visual policy with Visual Merchandising
• Set up CRM actions to grow the customer database
• Coordinate Trade marketing events
• Analyze sales reports and customer feedback; propose corrective actions
• Ensure stock management, restocking, inventories, and discrepancy control
• Support and organize staff communications and daily briefings
• Integrate new employees with training on processes and procedures
• Contribute to motivating the sales team and developing staff

Job description

Mission

Assist the store manager in the commercial development of the store, respect for brand image and customer experience within the store.

Main activities

Develop the store sales turnover

• Implement TOD'S sales policy within the store
• Setting of sales objectives and periodic analysis of the results achieved
• Implementation of the selling ceremony in accordance with the Brand guidelines
• Highlighting of the store's products in accordance with the brand's visual policy and in collaboration with the visual merchandising department
• Set up CRM actions in order to develop the customer database
• Coordinate Trade marketing events
• Analyze sales reports and customer feedback
• Propose action plans in order to exceed the set objectives and increase sales turnover
• Check invoicing and compliance with in the collection procedures
• Ensure good stock management: control of restocking, participation in the organization of inventories and control of discrepancies, sell-through analysis

Team management

• Participate in the organization of the activity of the store: planning, determine collective and individual actions
• Support and organize communication to store staff: lead daily briefings and other meetings, set and monitor individual goals, identify areas for improvement
• Participate in the integration of new employees: training in processes and procedures, various trainings, etc.
• Contribute to the motivation of the sales team: evaluate its employees and ensure the follow-up of development actions

Ensure brand image

• Ensure that the store is perfectly displayed while respecting the visual identity of the Brand and the company’s commercial policy
• Ensure compliance with customer service guidelines: post-sales service management, customer requests, etc
• . Ensure compliance with operating rules and procedures within the store

Profile

Experience

• 3/4 years store experience
• 2 years minimum team management experience

Specific skills

• Management
• Luxury sales and hospitality techniques
• Result orientation (mastery of different KPIs)
• Client oriented
• Organization, responsiveness and adaptability
• Written and oral communication
• Knowledge / sensibility of the world of luxury and fashion, and in particular of shoes
• Fluent Spanish and English

TOD'S Group promotes the values of inclusion and full equality between persons at all stages of an employment relationship.

Therefore, in line with the principles of our Code of Ethics and the Policy for the Protection of Diversity, Equity and Inclusion, all qualified applicants will be considered, regardless of their gender, age, nationality, culture, religious belief and sexual orientation.