Técnico De Nuevos Suministros (H/M/D)

Idea; Murcia; A distancia; EUR 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

Competitive salary

Bonuses potential

Career growth

Health and wellness programs

Descripción de la vacante

Idea is seeking a remote Customer Service Representative to support customers from Santa Cruz de Tenerife and surrounding areas, delivering prompt, accurate, and friendly service from a home office.

You will handle inquiries via phone, email, and chat, provide product details, resolve issues, and maintain CRM records. This role offers flexibility, autonomy, and strong work-life balance.

Formación

• Experience in a customer service or call center environment is desirable.
• Excellent verbal and written communication in Spanish and English.
• Strong active listening and problem-solving abilities.
• Familiarity with CRM systems and customer support software.
• Ability to work independently, manage time effectively, and maintain a positive attitude in a remote setting.

Responsabilidades

• Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
• Provide detailed information about products, services, and company policies.
• Resolve customer complaints and issues, escalating complex cases when necessary.
• Maintain customer records by updating account information and logging interactions.
• Identify opportunities to enhance the customer experience and improve service delivery.

Conocimientos

Customer service

Spanish fluency

English fluency

CRM systems

Herramientas

CRM systems

Descripción del empleo

Customer Service Representative (Remote)

Our client is seeking an enthusiastic Customer Service Representative to join their remote team, dedicated to serving customers from Santa Cruz de Tenerife and surrounding areas. You will play a vital role in ensuring customer satisfaction by providing prompt, accurate, and friendly support. This position offers the flexibility of remote work, allowing you to contribute to a high-performing team focused on delivering exceptional service without the need for commuting, fostering a productive and autonomous work environment.

About the Role

Our client is seeking an enthusiastic Customer Service Representative to join their remote team, dedicated to serving customers from Santa Cruz de Tenerife and surrounding areas. You will play a vital role in ensuring customer satisfaction by providing prompt, accurate, and friendly support. This position offers the flexibility of remote work, allowing you to contribute to a high-performing team focused on delivering exceptional service without the need for commuting, fostering a productive and autonomous work environment.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
• Provide detailed information about products, services, and company policies.
• Resolve customer complaints and issues, escalating complex cases when necessary.
• Maintain customer records by updating account information and logging interactions.
• Identify opportunities to enhance the customer experience and improve service delivery.

Requirements

• Previous experience in a customer service or call center environment is highly desirable.
• Excellent verbal and written communication skills in Spanish and proficiency in English.
• Strong active listening and problem-solving capabilities.
• Familiarity with CRM systems and customer support software.
• Ability to work independently, manage time effectively, and maintain a positive attitude in a remote setting.

Benefits

• Competitive salary and potential for performance bonuses.
• Fully remote position, offering significant work-life balance.
• Opportunities for career growth and professional development.
• Access to health and wellness programs.
• A supportive and inclusive virtual team culture.