Fully Remote Bilingual Customer Service Rep

Sherpas; Gijón; A distancia; EUR 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonuses

Remote work

Career growth

Health programs

Team culture

Descripción de la vacante

NTT DATA is seeking a Customer Service Representative to join our remote team, supporting Santa Cruz de Tenerife customers. You will deliver prompt, accurate, and friendly assistance, with autonomy and no commuting.

The role emphasizes professional communication in Spanish and English, effective problem-solving, and proactive service improvements. This fully remote position offers flexibility and a collaborative virtual culture.

Formación

• Previous experience in a customer service or call center environment is highly desirable.
• Excellent verbal and written communication skills in Spanish and proficiency in English.
• Strong active listening and problem-solving capabilities.
• Familiarity with CRM systems and customer support software.
• Ability to work independently, manage time effectively, and maintain a positive attitude in a remote setting.

Responsabilidades

• Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
• Provide detailed information about products, services, and company policies.
• Resolve customer complaints and issues, escalating complex cases when necessary.
• Maintain customer records by updating account information and logging interactions.
• Identify opportunities to enhance the customer experience and improve service delivery.

Conocimientos

Customer service

Communication skills

Active listening

Problem solving

Spanish and English proficiency

Remote work

Herramientas

CRM systems

Customer support software

Descripción del empleo

NTT DATA is seeking a Customer Service Representative to join our remote team, supporting Santa Cruz de Tenerife customers. You will deliver prompt, accurate, and friendly assistance, with autonomy and no commuting.

The role emphasizes professional communication in Spanish and English, effective problem-solving, and proactive service improvements. This fully remote position offers flexibility and a collaborative virtual culture.