Remote Bilingual Customer Support (Spanish/English)

Idea

Murcia

A distancia

EUR 24.000 - 32.000

Jornada completa

Hace 7 días

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Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Fully remote work

Career growth

Health & wellness programs

Inclusive virtual team culture

Descripción de la vacante

HBX Group is seeking a Customer Service Representative to join their remote team, serving customers from Santa Cruz de Tenerife and surrounding areas. You will provide prompt, accurate, and friendly support to ensure customer satisfaction while working remotely.

This role offers fully remote work, a chance to grow professionally, and the opportunity to use CRM systems to log interactions and resolve issues.

Formación

Prior experience in customer service or call center is highly desirable.
Fluency in Spanish and proficiency in English are required.
Strong active listening and problem-solving skills.
Knowledge of CRM systems and customer support software.
Ability to work independently, manage time effectively, and stay positive in a remote setting.]

Responsabilidades

Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
Provide detailed information about products, services, and company policies.
Resolve customer complaints and issues, escalating complex cases when necessary.
Maintain customer records by updating account information and logging interactions.
Identify opportunities to enhance the customer experience and improve service delivery.