Remote Bilingual Spanish/English Customer Service Specialist

Idea; Murcia; A distancia; EUR 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

Competitive salary

Bonuses potential

Career growth

Health and wellness programs

Descripción de la vacante

Idea is seeking a remote Customer Service Representative to support customers from Santa Cruz de Tenerife and surrounding areas, delivering prompt, accurate, and friendly service from a home office.

You will handle inquiries via phone, email, and chat, provide product details, resolve issues, and maintain CRM records. This role offers flexibility, autonomy, and strong work-life balance.

Formación

• Experience in a customer service or call center environment is desirable.
• Excellent verbal and written communication in Spanish and English.
• Strong active listening and problem-solving abilities.
• Familiarity with CRM systems and customer support software.
• Ability to work independently, manage time effectively, and maintain a positive attitude in a remote setting.

Responsabilidades

• Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
• Provide detailed information about products, services, and company policies.
• Resolve customer complaints and issues, escalating complex cases when necessary.
• Maintain customer records by updating account information and logging interactions.
• Identify opportunities to enhance the customer experience and improve service delivery.

Conocimientos

Customer service

Spanish fluency

English fluency

CRM systems

Herramientas

CRM systems

Descripción del empleo

Idea is seeking a remote Customer Service Representative to support customers from Santa Cruz de Tenerife and surrounding areas, delivering prompt, accurate, and friendly service from a home office.

You will handle inquiries via phone, email, and chat, provide product details, resolve issues, and maintain CRM records. This role offers flexibility, autonomy, and strong work-life balance.