Inbound Team Leader

Jd.Com; Castro Caldelas; A distancia; EUR 18.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Fully remote position

Career growth

Health & wellness programs

Descripción de la vacante

Jd.Com in Spain is seeking a Customer Service Representative to join a fully remote team serving customers from across Spain. You will provide prompt, accurate, and friendly support via phone, email, and chat.

The role emphasizes autonomy, strong communication in Spanish and English, and familiarity with CRM systems. You will help resolve issues, log interactions, and identify opportunities to improve service.

Formación

• Previous experience in a customer service or call center.
• Excellent verbal and written communication in Spanish; proficiency in English.
• Strong active listening and problem-solving abilities.

Responsabilidades

• Handle inbound inquiries via phone, email, and chat with professionalism.
• Provide detailed information about products, services, and company policies.
• Resolve customer complaints and escalate complex cases when necessary.
• Maintain customer records by updating account information and logging interactions.
• Identify opportunities to enhance the customer experience and improve service delivery.

Conocimientos

Spanish language

English language

CRM software

Communication

Problem solving

Descripción del empleo

Customer Service Representative (Remote)

Our client is seeking an enthusiastic Customer Service Representative to join their remote team, dedicated to serving customers from Santa Cruz de Tenerife and surrounding areas. You will play a vital role in ensuring customer satisfaction by providing prompt, accurate, and friendly support. This position offers the flexibility of remote work, allowing you to contribute to a high-performing team focused on delivering exceptional service without the need for commuting, fostering a productive and autonomous work environment.

About the Role

Our client is seeking an enthusiastic Customer Service Representative to join their remote team, dedicated to serving customers from Santa Cruz de Tenerife and surrounding areas. You will play a vital role in ensuring customer satisfaction by providing prompt, accurate, and friendly support. This position offers the flexibility of remote work, allowing you to contribute to a high-performing team focused on delivering exceptional service without the need for commuting, fostering a productive and autonomous work environment.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency.


• Provide detailed information about products, services, and company policies.


• Resolve customer complaints and issues, escalating complex cases when necessary.


• Maintain customer records by updating account information and logging interactions.


• Identify opportunities to enhance the customer experience and improve service delivery.

Requirements

• Previous experience in a customer service or call center environment is highly desirable.


• Excellent verbal and written communication skills in Spanish and proficiency in English.


• Strong active listening and problem-solving capabilities.


• Familiarity with CRM systems and customer support software.


• Ability to work independently, manage time effectively, and maintain a positive attitude in a remote setting.

Benefits

• Competitive salary and potential for performance bonuses.


• Fully remote position, offering significant work-life balance.


• Opportunities for career growth and professional development.


• Access to health and wellness programs.A supportive and inclusive virtual team culture.