Técnico De Nuevos Suministros (H/M/D)

Idea; Murcia; A distancia; EUR 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Fully remote work

Career growth

Health & wellness programs

Inclusive virtual team culture

Descripción de la vacante

HBX Group is seeking a Customer Service Representative to join their remote team, serving customers from Santa Cruz de Tenerife and surrounding areas. You will provide prompt, accurate, and friendly support to ensure customer satisfaction while working remotely.

This role offers fully remote work, a chance to grow professionally, and the opportunity to use CRM systems to log interactions and resolve issues.

Formación

• Prior experience in customer service or call center is highly desirable.
• Fluency in Spanish and proficiency in English are required.
• Strong active listening and problem-solving skills.
• Knowledge of CRM systems and customer support software.
• Ability to work independently, manage time effectively, and stay positive in a remote setting.]

Responsabilidades

• Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
• Provide detailed information about products, services, and company policies.
• Resolve customer complaints and issues, escalating complex cases when necessary.
• Maintain customer records by updating account information and logging interactions.
• Identify opportunities to enhance the customer experience and improve service delivery.

Conocimientos

Bilingual Spanish/English

Customer service experience

CRM familiarity

Herramientas

CRM software

Descripción del empleo

Customer Service Representative (Remote)

Our client is seeking an enthusiastic Customer Service Representative to join their remote team, dedicated to serving customers from Santa Cruz de Tenerife and surrounding areas. You will play a vital role in ensuring customer satisfaction by providing prompt, accurate, and friendly support. This position offers the flexibility of remote work, allowing you to contribute to a high-performing team focused on delivering exceptional service without the need for commuting, fostering a productive and autonomous work environment.

About the Role

Our client is seeking an enthusiastic Customer Service Representative to join their remote team, dedicated to serving customers from Santa Cruz de Tenerife and surrounding areas. You will play a vital role in ensuring customer satisfaction by providing prompt, accurate, and friendly support. This position offers the flexibility of remote work, allowing you to contribute to a high-performing team focused on delivering exceptional service without the need for commuting, fostering a productive and autonomous work environment.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
• Provide detailed information about products, services, and company policies.
• Resolve customer complaints and issues, escalating complex cases when necessary.
• Maintain customer records by updating account information and logging interactions.
• Identify opportunities to enhance the customer experience and improve service delivery.

Requirements

• Previous experience in a customer service or call center environment is highly desirable.
• Excellent verbal and written communication skills in Spanish and proficiency in English.
• Strong active listening and problem-solving capabilities.
• Familiarity with CRM systems and customer support software.
• Ability to work independently, manage time effectively, and maintain a positive attitude in a remote setting.

Benefits

• Competitive salary and potential for performance bonuses.
• Fully remote position, offering significant work-life balance.
• Opportunities for career growth and professional development.
• Access to health and wellness programs.
• A supportive and inclusive virtual team culture.

HBX Group is the world’s leading technology partner in travel, connecting and empowering global brands in accommodation, transport, activities, and payments. With a network of 300,000 hotels and 60,000 high-value clients across 140 markets, we combine tech, data, and people to deliver exceptional solutions. Our team drives innovation with a “global approach, local touch” mentality.