Técnico/A De Mantenimiento Y Reparaciones

Marlex People; Sevilla; Híbrido; EUR 30.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Fully remote

Training programs

Collaborative team

Tech variety

Descripción de la vacante

Marlex People seeks a dedicated Técnico de Mantenimiento y Reparación to join its innovative remote support team. You will provide expert remote maintenance and repair support, guiding clients through diagnostic steps and resolutions from a fully remote setup.

This role emphasizes strong diagnostic skills, clear communication, and autonomous work in a flexible hybrid environment. Training opportunities and collaborative team culture are highlighted.

Formación

• Substantial experience in technical support or maintenance, preferably remote.
• Strong diagnostic and problem-solving skills across various systems.
• Excellent verbal and written communication, able to translate jargon for clients.
• Self-disciplined, organized, and able to work autonomously.

Responsabilidades

• Deliver remote technical support for maintenance and repair of client systems and devices.
• Use diagnostic tools to identify root causes remotely.
• Provide clear guidance to clients via phone, video, and chat.
• Develop and maintain a knowledge base of issues and fixes.
• Escalate unresolved issues to senior staff with detailed information.
• Contribute to continuous improvement of remote support processes.

Descripción del empleo

Our client is looking for a dedicated Técnico de Mantenimiento y Reparación to join their innovative remote support team, supporting clients across various regions. This role focuses on providing expert-level assistance for troubleshooting and repairing systems and equipment entirely through virtual channels. You will be a critical resource for clients experiencing technical difficulties, guiding them through diagnostic steps and resolution processes. This is an excellent opportunity for a technically skilled individual who thrives in a remote setting and is passionate about delivering exceptional technical support and ensuring client satisfaction without geographical limitations.

Key Responsibilities

• Deliver comprehensive remote technical support for maintenance and repair of client systems and devices.
• Utilize advanced diagnostic tools and techniques to identify root causes of technical issues remotely.
• Provide clear, concise, and patient guidance to clients for troubleshooting and repair procedures via phone, video, and chat.
• Develop and maintain a knowledge base of common issues, solutions, and best practices for remote support.
• Escalate complex unresolved issues to senior technical staff or relevant departments, providing detailed technical information.
• Contribute to the continuous improvement of remote support processes and client service quality.

Requirements

• Substantial experience as a Técnico de Mantenimiento y Reparación or in a similar technical support capacity, preferably with remote experience.
• Strong diagnostic and problem-solving skills applicable to a wide range of technical systems and equipment.
• Proficiency with remote access software, diagnostic utilities, and virtual communication platforms.
• Excellent verbal and written communication skills, with the ability to translate technical jargon into understandable terms.
• Self-disciplined and highly organized, with the ability to manage time effectively and work autonomously.
• A keen interest in technology and a commitment to providing outstanding customer service.

Benefits

• A competitive salary and performance-based bonuses.
• Enjoy the ultimate flexibility of a fully remote working arrangement.
• Access to online training and professional development programs.
• Be part of a supportive and collaborative team environment that values your contributions.
• The chance to work with a variety of technologies and contribute to client success stories.

Location: On-Site, C/ Artesanía 15, 41927 MAIRENA DEL ALJARAFE, Sevilla, Spain (Hybrid may be considered). Contract: Full-time. Working hours: Standard office hours (details to be confirmed by employer).

We welcome applications from all backgrounds. Our employer guarantees diversity and equal opportunity in employment. All qualified applicants receive equal consideration regardless of age, race, religion, gender, nationality, sexual orientation or disability.