Contact Center Executive

Hotelbeds Group; España; A distancia; EUR 24.000 - 32.000; Jornada completa

Descripción de la vacante

HBX Group in Mallorca is seeking a Client Operations Executive to support our global travel clients. Based in Mallorca, you will respond to queries by phone and email to help deliver unique holidays and maintain high client satisfaction.

Ideal candidates are fluent in English, with strong communication and negotiation skills, and flexible to support the Global Support team. Knowledge of Spanish is a plus, and you will join a diverse, fast-moving, multicultural environment.

Formación

• Fluency in English – written and spoken.
• Spanish language knowledge would be an advantage.
• Excellent communication and negotiation skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsabilidades

• Provide excellent customer service.
• Attend clients' queries through phone calls and emails, being proactive, courteous, friendly, and helpful.
• Ensure that all clients' requests, issues and complaints are resolved promptly and accurately, per defined policies, guidelines, terms and conditions.
• Promote goodwill when dealing with clients and internal sales teams, to maintain good client relationships, achieve high levels of client satisfaction, and retain client loyalty.
• Act on improvement opportunities identified during daily work; negotiate for appropriate compensation or refunds.

Conocimientos

Fluency in English

Spanish language knowledge

Descripción del empleo

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.## **JOB DESCRIPTION:**HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We bring together local and global brands in accommodation, transport, activities, and payments through our network of 300,000 hotels worldwide and 60,000 high-value clients across 140 source markets. Our tech-driven approach, combined with a customer-first philosophy and strong commercial teams, sets us apart. At HBX Group, our people are the beating heart of the company, encouraged to “move fast, dream big, and make the difference” every day.**Job summary**We are looking for Client Operations Executive to join our Customer Relationship Center. In this role you will have the opportunity to give support to our clients in order to achieve one of our main objectives “Delivering unique holidays to our customers”. We are looking for candidates, who are based in Mallorca.### **RESPONSIBILITIES:*** Provide excellent customer service.* Attend clients' queries through phone calls and emails, by being proactive, courteous, friendly, and helpful.* Ensure that all clients' requests, issues and complaints are resolved promptly and accurately, per defined policies, guidelines, terms and conditions.* Promote goodwill when dealing with clients and internal sales teams, to maintain good client relationship, achieve high level of client satisfaction, and retain client loyalty.* Act and suggest on improvement opportunities identified during daily work.* Negotiating for appropriate compensation / refunds / solutions.### **POSITION REQUIREMENTS:*** Fluency in English - written and spoken* Knowledge of Spanish language would be an advantage* Flexibility to provide support to all members of the Global Support team as and when required.* Excellent time management skills with the ability to work well under pressure in a fast-paced environment.* Communication and negotiation skill is the key for this position, as you will be spending most of your time listening and trying to come up with the solution that work out best for all parties*At HBX Group, we believe that diversity drives innovation and makes travel a force for good.**We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives, and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference*You will have the opportunity to work for a company that is going through significant change in becoming the world ́s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.As well as an attractive benefits package you will be able to work: * Within an innovative, engaging and multicultural environment.* Have the opportunity to build strong and lasting business relationships and friendships from around the world.* Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.