Technical Support Specialist - Installation & Licensing

Gigmo Solutions

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Remote

EUR 25,000 - 35,000

Part time

14 days+

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Job summary

A tech solutions provider seeks a Technical Support Specialist (Part-Time) to assist users with installation and licensing issues remotely. The ideal candidate will be skilled in troubleshooting various operating systems and familiar with deployment tools like SCCM. Strong communication and a customer-first mindset are required. This position allows flexibility in working from home.

Qualifications

Experience in technical support or IT helpdesk roles involving remote support.
Proficiency in OS troubleshooting especially in installation troubleshooting.
Ability to read installation logs.
Hands-on experience with deployment tools.
Understanding of SSO and identity providers.

Responsibilities

Provide real-time support for installation and licensing issues.
Troubleshoot OS-related problems across various platforms.
Assist with software deployments using relevant tools.
Guide users through SSO configurations.
Document issues and resolutions accurately.

Skills

Technical support experience

OS troubleshooting (Windows, macOS, Linux)

Deployment tools experience (SCCM, Endpoint Manager)

Strong communication skills

Customer-first mindset

Education

Graduate degree

Tools

Salesforce

Job description

Technical Support Specialist - Installation & Licensing

2 weeks ago Be among the first 25 applicants

Job Title: Technical Support Specialist - Installation & Licensing

Location: Remote

Job Type: Part-Time

Language : Spanish/French/Italian/German

Job Summary:

We are seeking a skilled and customer-focused Technical Support Specialist to assist users with installation and licensing issues via chat, email, remote support and phone. The ideal candidate will have strong troubleshooting skills across Windows, macOS, and basic Linux environments, and be familiar with deployment tools and identity management systems.

Key Responsibilities:

Provide real-time support to customers via chat, email, remote support and phone for installation and licensing issues.

Troubleshoot OS-related problems on Windows, macOS, and basic Linux systems.

Assist with software deployments using tools like SCCM, Microsoft Endpoint Manager, or similar.

Guide users through SSO configurations and troubleshoot identity provider-related issues (e.g., Okta, Azure AD).

Document issues, resolutions, and customer interactions accurately in the ticketing system.

Collaborate with internal teams to escalate and resolve complex issues.

Should be proactive in identifying patterns to report to the internal team

Required Skills & Qualifications:

Experience in technical support or IT helpdesk roles involving remote support.

Proficiency in OS troubleshooting especially in installation troubleshooting (Windows, macOS, and basic Linux).

Should be able to read installation logs and find logs wherever available

Hands-on experience with deployment tools such as SCCM, Endpoint Manager, or similar.

Understanding of SSO, identity providers, and authentication protocols.

Strong communication skills and a customer-first mindset.

Ability to work independently and manage multiple tasks efficiently.

System Requirements (for remote work):

Minimum 16 GB RAM.

Stable internet connection with at least 50 Mbps upload/download speed.

Windows 10 or higher preferred.

Preferred Qualifications:

Graduate and above

Experience with remote desktop tools and CRM (Salesforce is preferred)