IT Support Technician

Exoticca; Barcelona; Híbrido; EUR 25.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation package

Flexible compensation management

Permanent contract

Travel packages at reduced prices

Referral bonus

Unlimited coffee

Team lunches

Bi-annual company parties

Descripción de la vacante

A leading travel agency is looking for an IT Support Technician to provide quality support to users both on-site and remotely. The candidate should have at least 1 year of experience, fluency in English, and basic networking knowledge. This full-time position, based in Barcelona, offers a competitive compensation package, flexible benefits, and a permanent contract. Join a fun, multicultural team in a rapidly growing organization.

Formación

• At least 1 year of experience in IT support.
• Required fluent level of English.
• Nice to have: CCNA, CFGM SMX or higher.
• Knowledge of Jira and Unifi is valued.
• Fluent English is required.
• Based in Barcelona.
• Nice to have CCNA, CFGM SMX or higher; VoIP knowledge; experience supporting Call Center.

Responsabilidades

• Provide in-situ and remote support.
• Manage the equipment stock.
• Prepare computers for users.
• Support and check meeting rooms.
• Support and check meeting rooms and events.
• Create documentation to assist users and the team.

Conocimientos

Networking basics

Windows 10 support

Office suite proficiency

macOS support

Linux support

Fluent English

Herramientas

Jira

Unifi

Descripción del empleo

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Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.

We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.

Overview

The IT department is the main responsible for supporting our employees mainly focusing on our call center which they operate in several time zones.

We are seeking a talented IT Support Technician who would like to continue with the quality on-site or remote support that will be provided to all types of users, and they will be provided with the tools they need.

What will you do?

• In-situ and remote support.
• Help us to manage the equipment stock.
• Prepare Windows / Linux / macOS computers.
• Give access and remove access to our platforms to users when necessary.
• Support and check meeting rooms, events too.
• Learn a lot about security and good practices.
• Create documentation to help users and the team in their day to day.

Requirements

• At least 1 year of experience.
• Basic knowledge of networking.
• Experience with Windows 10 and the Office suite, we also value knowledge about macOS and Linux support level.
• We value knowledge about Jira, Unifi.
• Required English fluent level.
• Based in Barcelona.
• Nice to have: CCNA, CFGM SMX or higher. VoIP knowledge, experience supporting Call Center.

We offer:

• Competitive compensation package in line with job responsibilities and experience.
• Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance with Cobee.
• Permanent contract from the start.
• Travel packages at reduced prices!
• Referral bonus, if you bring people as talented as you.
• Unlimited coffee, team lunches, English lesson, bi-anual company parties.
• And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization!

EEO statement: Exoticca is an equal opportunity employer. Diversity and inclusiveness are our core. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Travel Arrangements

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