Remote Support Engineer - (English speaking) - Hybrid - High Tech - HD01

Concentrix; Barcelona; Hybrid; EUR 20,000 - 24,000; Full time

Benefits offered by this job

Private medical insurance

Restaurant card

Hybrid work model

Full training

Job summary

Concentrix in Barcelona is seeking a Remote Support Engineer (English speaking) to join a hybrid, high-tech environment focused on industrial 3D printing.

You will provide expert remote and on-site support, resolve hardware and software issues, document cases, and help maintain knowledge bases while collaborating with Care Center and Field Service teams.

Qualifications

• Bachelor's degree in Science/Engineering or equivalent.
• Experience with industrial 3D printers and related technologies.

Responsibilities

• Provide expert support on industrial 3D printers.
• Remotely resolve hardware and/or software issues for our customers.
• Trigger onsite interaction if the issue cannot be fixed remotely.
• Keep customers informed of the status of their case.
• Document case history in CRM to ensure proper handover to field, product/case history tracking and reporting.
• Contribute to maintain the Knowledge Mgmt. System (KMS) sharing knowledge with the rest of the organization.
• Assist Care Center Agents and Customers on product features, specifications, parts info and compatibility, maintenance routines and technical aspects in general.
• Assist Field Service Engineers during onsite troubleshooting in case of need.

Skills

Remote troubleshooting

Customer service

Technical support

Documentation skills

Education

Bachelor's degree in Science/Engineering

Tools

Magics (Materialize)

NetFabb (Autodesk)

CRM system

Job description

Job Title:

Remote Support Engineer - (English speaking) - Hybrid - High Tech - HD01

Job Description

Experience the Power of a Game-Changing Career

Are you ready to join an innovative and fast-growing team? We are a global leader in technology and services, powering the brands of the future. Across more than 70 countries, we support some of the world’s most well-known companies — the ones you use every day — helping them transform their businesses through cutting-edge technology and integrated solutions.

If you’re looking to grow, learn, and be inspired, this is your opportunity.

As a Remote Support Engineer based on-site in Barcelona, you’ll become part of a dynamic team of game-changers shaping the future of global brands.

Career Growth and Personal Development

We believe in unlocking your potential. You’ll benefit from comprehensive training, access to the latest technologies, and ongoing support to help you succeed and grow. Along the way, you’ll build meaningful connections — even "friends for life."

What You’ll Do

• Provide expert support on industrial 3D printers
• Remotely resolve hardware and/or software technical issues and application problems for our customers
• Trigger an onsite interaction (parts and/or FSE dispatch) in case the issue cannot be fixed remotely
• Keep customers informed of the status of their case
• Document case history and interactions with customer. SW (CRM) to ensure proper handover to field, product/case history tracking and reporting
• Contribute to maintain the Knowledge Mgmt. System (KMS) sharing the knowledge with the rest of the organization
• Assist Care Center Agents and Customers on subjects such as product features, specifications, parts info and compatibility, maintenance routines, educational programs and technical aspects in general, based on customer entitlement
• Assist Field Service Engineers during onsite troubleshooting in case of need

Concentrix is a great match if you:

• A native or proficient level of English
• Strong technical background with bachelor’s degree in Science/Engineering - preferably Mechanical, Industrial or Electrical Engineering - or equivalent
• Can work collaboratively in an ethnically, linguistically, and culturally diverse environment
• Excellent organizational skills; able to prioritize work in accordance

It will be a plus if you have:

• Experience in a customer facing role (onsite support, remote support or similar)
• Experience in Graphics Arts products and related technologies
• Ability to follow and read electrical / electronic diagrams
• Experience in Additive Manufacturing technology, 3D Modeling Software - Magics (Materialize) and NetFabb (Autodesk) and/or 3D printing workflows

If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

• Full time 39 hours/week permanent contract
• Shift schedule: Monday to Friday 12:00 to 21:00
• Salary package: base salary of 20,000 euros gross/year + up to 4,000 euros gross/year in bonus, private medical insurance, restaurant card
• Great office location in Barcelona, with hybrid work model
• Full paid training on the company and the project you'll be working on
• Career development programs and specialized courses

Experience the Best Version of You

At Concentrix , we invest in our people because we know that when you thrive, our clients and their customers do too.

If this sounds like the right next step in your career, we’d love to hear from you. Apply today and discover why over 440,000 game-changers worldwide choose Concentrix as their employer of choice.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1768101

Location

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements

English (Required), French, German

Time Type

Full time