Technical Support Advisor (Italian, Polish, Spanish, or Portuguese)

Grow-Talent.com; Madrid; Remote; EUR 25,000 - 34,000; Full time

Job summary

Grow-Talent.com is seeking a Technical Support Advisor to join our teams in Spain. You will assist customers with cloud-based technologies and productivity tools, delivering clear guidance in English plus one of Italian, Polish, Spanish, or Portuguese.

The role is full-time, with on-site options in Galicia or remote work from mainland Spain, offering a base salary plus bonuses and a strong focus on work-life balance. Comprehensive training is provided.

Qualifications

• Native or fluent English (C1) with knowledge of at least one of Italian, Polish, Spanish or Portuguese (C1).
• IT background in cloud technologies, productivity software (Office suite, Outlook, OneDrive, Exchange, SharePoint) or Windows OS.
• Strong communication and interpersonal skills with empathy.
• Demonstrated critical thinking and problem solving in technical or customer service settings.

Responsibilities

• Communicate effectively with customers, providing clear and professional support.
• Handle a wide range of customer interactions with empathy and professionalism, ensuring a positive experience.
• Troubleshoot and resolve technical issues related to cloud-based technologies and productivity tools.
• Apply logical and critical thinking to analyze problems and identify effective solutions.
• Collaborate with internal teams to elevate and resolve complex technical issues when needed.

Skills

English (C1)

Italian (C1)

Polish (C1)

Spanish (C1)

Portuguese (C1)

Education

IT background / cloud technologies

Job description

Technical Support Advisor (Italian, Polish, Spanish, or Portuguese)

Job Openings Technical Support Advisor (Italian, Polish, Spanish, or Portuguese)

About the job Technical Support Advisor (Italian, Polish, Spanish, or Portuguese)

Grow-Talent.com is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Technical Support Advisor to join their teams in A Coruña.

• Position: Technical Support Advisor
• Location: On-site in Galicia, or Remote from mainland Spain
• Employment type: Full-time
• Remuneration: Base salary + bonuses.

DUTIES AND RESPONSIBILITIES:

• Communicate effectively with customers, providing clear and professional support.
• Handle a wide range of customer interactions with empathy and professionalism, ensuring a positive experience.
• Troubleshoot and resolve technical issues related to cloud-based technologies and productivity tools.
• Apply logical and critical thinking to analyze problems and identify effective solutions.
• Collaborate with internal teams to elevate and resolve complex technical issues when needed.

REQUIREMENTS:

• Native or fluent-level proficiency in English (ie C1), plus working knowledge of at least one of the following languages: Italian, Polish, Spanish, or Portuguese (C1).
• Education or hands-on experience in IT, particularly in areas such as cloud technologies, productivity software (e.g., Office suite, Outlook, OneDrive, Exchange, SharePoint, Lync Server), or Windows operating systems.
• Strong communication and interpersonal skills, with the ability to convey technical information clearly and empathetically.
• Demonstrated critical thinking and problem-solving abilities in technical or customer service environments.

OFFER:

• Full-time (39 hours) contract, Monday to Friday
• Dynamic and multicultural work environment.
• Strong focus on work-life balance.
• Comprehensive training on the product, advanced technologies, and in-demand skills in the market.
• Office-based position in A Coruña location, or the option to work remotely from anywhere in Spain.
• Guidance and tools to reach career potential