IT Support Technician

Tamarind Intelligence; Madrid; Híbrido; EUR 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent contract

Madrid office

Hybrid work

Career growth

Training opportunities

Descripción de la vacante

Tamarind Intelligence in Madrid is seeking an IT Support Technician to deliver first-line technical support to employees, diagnose incidents, and assist in monitoring systems and backups. The role offers a hybrid work setup at our Madrid offices, with potential travel, and opportunities to grow across IT areas, including deployment, procurement, and collaboration with multiple teams.

Ideal candidates have 1–2 years in technical support, training in IT, and knowledge of Windows, Linux, macOS, and

Formación

• 1–2 years of experience in technical support or helpdesk.
• Proficient with Windows, Linux and macOS.
• Familiar with IT ticketing systems and backup procedures.
• Basic networking knowledge (TCP/IP, DNS, DHCP).

Responsabilidades

• Provide first-line technical support to employees and collaborators.
• Diagnose and resolve incidents related to computers, devices, and applications.
• Offer in-person, phone, and remote support and manage onboarding/offboarding.
• Handle incidents and requests in the ticketing system and escalate when needed.
• Monitor system alerts and participate in routine maintenance tasks.
• Assist with IT procurement and asset inventory management.

Conocimientos

Customer service

Communication

Organizational skills

Documentation

Proactivity

Teamwork

Educación

Higher vocational training in IT

Herramientas

Windows

Linux

macOS

Active Directory

Entra ID

PowerShell

Descripción del empleo

IT Support Technician

Job description

We are looking for a technical support professional to join the IT department, eager to learn and grow within the organization. The selected candidate will join a dynamic team and will be responsible for providing technical support to users, participating in various technological areas of the company, and developing a long-term professional career within the organization.

This position combines user support tasks, incident and request management, system monitoring, backup administration, and coordination of IT purchasing processes. The selected person will work closely with the rest of the technical team to ensure an efficient, user-focused, and high-quality service.

The position is physically located at our offices in Madrid with the possibility of partial remote work. It may also require travel depending on company needs.

Responsibilities

User Support

• Provide first-level technical support to employees and collaborators.
• Diagnose and resolve incidents related to computers, operating systems, mobile devices, printers, and corporate applications.
• Provide in-person, phone, and remote support.
• Manage user onboarding, modifications, and offboarding according to established procedures.

Incident and Helpdesk Management

• Handle incidents and requests logged in the ticketing system.
• Prioritize, categorize, and track tickets until resolution.
• Escalate incidents to specialized teams when necessary.

System Monitoring

• Monitor alerts generated by corporate systems and services.
• Identify potential incidents proactively.
• Participate in infrastructure maintenance tasks.

Backup Management

• Verify the correct execution of backup processes.
• Maintain the backup robot and manage LTO tapes.
• Perform periodic restore and data integrity checks.
• Document backups daily.

IT Procurement Management

• Manage purchase requests for IT equipment, licenses, and technology services.
• Request quotes from vendors and coordinate with internal departments, tracking orders until delivery.
• Maintain an up-to-date asset inventory.

Other

• Installation and configuration of company devices.
• Document procedures, recurring incidents, and solutions.
• Collaborate with other IT teams (systems, networks, development, cybersecurity) to address requests.
• Collaborate with other departments, providing solutions to their needs.

Required profile

Education

• Higher vocational training in IT or equivalent.
• Additional training in systems, networks, or development is a plus.

Technical knowledge

• Experience with Windows, Linux, and macOS operating systems.
• Basic knowledge of Active Directory and Entra ID.
• Basic networking knowledge (TCP/IP, DNS, DHCP).
• Experience with ticketing and helpdesk tools.
• Basic PowerShell scripting knowledge.
• Minimum 1--2 years of experience in technical support or helpdesk roles.
• Valued:
• Basic knowledge of development tools.
• Systems virtualization (VMware, Hyper-V).
• Windows/Linux server administration.
• Microsoft 365 administration.
• Microsoft Configuration Manager.
• Cloud computing (AWS / Azure).

Personal skills

• Service orientation and user satisfaction focus.
• Communication and teamwork skills.
• Organizational skills and ability to manage priorities and multiple tasks simultaneously.
• Analytical and problem-solving skills.
• Proactivity, initiative, and willingness to continuously learn.
• Good writing skills and ability to document processes.

Languages

• Spanish: High level
• English: Intermediate level

What we offer

• Permanent full-time contract.
• Be part of a dynamic and collaborative team in our Madrid offices.
• Active participation in technological projects.
• Work environment that encourages continuous learning, autonomy, and initiative.
• Opportunity to build a professional career with continuous training in new technologies.
• Good working atmosphere and a culture of collaboration across teams.

MOTOGP is an inclusive company and guarantees respect for the diversity of its employees. The company does not discriminate due to gender, age, race, culture, physical ability, or any other reason. Candidates will never be eliminated from consideration due to any of those stated factors.