Remote Support Engineer - (English speaking) - Hybrid - High Tech - HD01

Talkpush; Barcelona; Híbrido; EUR 20.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Private medical insurance

Restaurant card

Career development programs

Descripción de la vacante

Concentrix is seeking a Remote Support Engineer based in Barcelona to join our global tech-services team. You will resolve hardware and software issues remotely, coordinate onsite dispatches when needed, and guide customers with product knowledge and troubleshooting.

The role requires strong English, a science/engineering degree, and collaborative skills in a diverse environment. Hybrid work model and full training are provided.

Formación

• Bachelor’s degree in Science or Engineering (Mechanical/Industrial/Electrical) or equivalent.
• Proficient English language skills.
• Experience in customer-facing roles is a plus.
• Ability to work in a diverse environment.
• Strong organizational and prioritization skills.

Responsabilidades

• Remotely resolve hardware and/or software issues for customers.
• Trigger onsite dispatch when remote resolution is not possible.
• Keep customers informed on case status and progress.
• Document case history and interactions in the CRM for handover to field teams.
• Contribute to maintaining the Knowledge Management System.

Conocimientos

English proficiency

Technical background

Customer-facing

Collaboration

Organizational skills

Educación

Bachelor’s degree in Science/Engineering

Herramientas

Magics (Materialize)

NetFabb (Autodesk)

3D printing workflows

Descripción del empleo

Experience the Power of a Game-Changing Career

Are you ready to join an innovative and fast-growing team? We are a global leader in technology and services, powering the brands of the future. Across more than 70 countries, we support some of the world’s most well-known companies — the ones you use every day — helping them transform their businesses through cutting-edge technology and integrated solutions.

If you’re looking to grow, learn, and be inspired, this is your opportunity.

As a Remote Support Engineer based on-site in Barcelona, you’ll become part of a dynamic team of game-changers shaping the future of global brands.

Career Growth and Personal Development

We believe in unlocking your potential. You’ll benefit from comprehensive training, access to the latest technologies, and ongoing support to help you succeed and grow. Along the way, you’ll build meaningful connections — even “friends for life.”

What You’ll Do

At the core of everything we do is a commitment to people — our clients, their customers, our teams, our communities, and our planet.

As a Remote Support Engineer, you will:

• Remotely resolve hardware and/or software technical issues and application problems for our customers
• Trigger an onsite interaction (parts and/or FSE dispatch) in case the issue cannot be fixed remotely
• Keep customers informed of the status of their case
• Document case history and interactions with customer. SW (CRM) to ensure proper handover to field, product/case history tracking and reporting
• Contribute to maintain the Knowledge Mgmt. System (KMS) sharing the knowledge with the rest of the organization
• Assist Care Center Agents and Customers on subjects such as product features, specifications, parts info and compatibility, maintenance routines, educational programs and technical aspects in general, based on customer entitlement
• Assist Field Service Engineers during onsite troubleshooting in case of need

Concentrix is a great match if you:

• A native or proficient level of English
• Strong technical background with bachelor’s degree in Science/Engineering – preferably Mechanical, Industrial or Electrical Engineering – or equivalent
• Can work collaboratively in an ethnically, linguistically, and culturally diverse environment
• Excellent organizational skills; able to prioritize work in accordance

It will be a plus if you have:

• Experience in a customer facing role (onsite support, remote support or similar)
• Experience in Graphics Arts products and related technologies
• Ability to follow and read electrical / electronic diagrams
• Experience in Additive Manufacturing technology, 3D Modeling Software - Magics (Materialize) and NetFabb (Autodesk) and/or 3D printing workflows

What’s in it for you

• Full time 39 hours/week permanent contract
• Shift schedule: Monday to Friday 12:00 to 21:00
• Salary package: base salary of 20,000 euros gross/year + up to 4,000 euros gross/year in bonus, private medical insurance, restaurant card
• Great office location in Barcelona, with hybrid work model
• Full paid training on the company and the project you'll be working on
• Career development programs and specialized courses

Experience the Best Version of You

At Concentrix, we invest in our people because we know that when you thrive, our clients and their customers do too.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

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We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.