Technical Support & Fulfillment Specialist

Mood Media EMEA; Barcelona; On-site; EUR 24,000 - 36,000; Full time

Job summary

Mood Media EMEA in Barcelona is seeking a Technical Support professional to provide comprehensive coverage for recurring business incidents by phone or email, oversee the fulfilment process for players, and manage shipments to stores.

The role involves warehouse tasks such as receiving materials, loading content into players, coordinating with couriers, and supporting Rollouts and remote installations. Strong multilingual communication is valuable.

Qualifications

• Previous experience in hotline support (Recommended).
• Technical profile with IT and Audio & Visual knowledge (if possible).
• Ability to solve problems quickly and effectively
• Written and verbal communication skills
• Versatility, capable of handling issues simultaneously
• Ability to work under pressure
• High level of dynamism and multitasking

Responsibilities

• Answer incoming calls about incidents related to music & visual players and provide an immediate solution over the phone (national and international).
• Preparation of players and loading of content with complete verification before shipment; print shipping label included.
• Follow up with courier on urgent shipments and inform involved people; escalate to department manager when needed.
• Follow-up of player pickups launched with the assigned courier company.
• Review of players received and determine if repair, destruction or transfer to RB; update warehouse system.
• Reception and control of equipment deliveries in local warehouse and notify the assigned PM about availability.
• Management of the request, follow-up and reception of CD updates for MP7000 series.
• Preparation and control of connectivity reports (music) for sales and customers.

Skills

Hotline support

IT knowledge

Audio & Visual knowledge

Problem solving

Written communication

Multitasking

Working under pressure

Job description

Mood Media EMEA in Barcelona is seeking a Technical Support professional to provide comprehensive coverage for recurring business incidents by phone or email, oversee the fulfilment process for players, and manage shipments to stores.

The role involves warehouse tasks such as receiving materials, loading content into players, coordinating with couriers, and supporting Rollouts and remote installations. Strong multilingual communication is valuable.