Technical Support Pro: EN + IT/ES (Hybrid, Barcelona)

BriefCam Ltd.; Barcelona; Hybrid; EUR 29,000 - 42,000; Full time

Benefits offered by this job

Gym contribution

Luxury health and dental package

Life insurance

Learning and trainings plan

Job summary

Milestone Systems seeks a Support Professional with English and Italian or Spanish, based in Barcelona. The role is hybrid with a late shift (10:00–19:00) and focuses on delivering reliable technical support across Milestone product portfolio to Business Partners.

You will act as a trusted advisor, expand partner expertise, and handle inquiries through multiple channels. Strong Windows, network, storage and database knowledge are required, with excellent communication in English and

Qualifications

• Technical background in IT support or DevOps.
• At least 4 years of experience supporting external clients.
• Fluent written and spoken English; Italian or Spanish at C level.

Responsibilities

• Deliver high-quality technical support across Milestone product portfolio for partners.
• Act as a trusted advisor by expanding partner expertise in Milestone solutions.
• Serve as primary contact for inquiries via phone, chat, and web.
• Analyze and troubleshoot frontline cases; escalate when needed.
• Collaborate with internal teams to share knowledge and improve case handling.

Skills

Technical support

Customer service

IP networking

Windows

English fluency

Italian/Spanish fluency

Education

BSc in Computer Science

Tools

Storage technologies

Relational databases

Job description

Milestone Systems seeks a Support Professional with English and Italian or Spanish, based in Barcelona. The role is hybrid with a late shift (10:00–19:00) and focuses on delivering reliable technical support across Milestone product portfolio to Business Partners.

You will act as a trusted advisor, expand partner expertise, and handle inquiries through multiple channels. Strong Windows, network, storage and database knowledge are required, with excellent communication in English and