Spanish-Speaking Game Player Support Specialist

TransPerfect; España; Ibrido; EUR 22.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Training opportunities

Diverse projects

Career development

Descrizione del lavoro

TransPerfect Gaming is seeking a passionate Player Support Agent in Spain to join a global team supporting developers and publishers. You will handle community calls for help, deepen game knowledge to resolve issues, and monitor changes in policies and gameplay while using ticketing tools and social media platforms.

We value gamers who can multitask, communicate clearly, and thrive in a fast-paced, multicultural environment. Training and ongoing professional development opportunities are offered.

Competenze

• Native or professional level Spanish with excellent written and spoken skills.
• Strong interpersonal and organizational abilities.
• Advanced knowledge of Google Workspace and related tools.
• Ability to multitask, prioritize, and work independently.
• Solid familiarity with gaming social media (Reddit, Facebook, X, Discord).

Mansioni

• Process ‘Calls for Help’ from the community you support.
• Learn the games you support to resolve issues effectively.
• Stay updated on workflows, policies and gameplay changes.
• Become proficient with ticketing and social platforms.
• Find creative solutions to day-to-day challenges.
• Assist with reporting by tracking data on forms or spreadsheets.
• Support managers with ad-hoc tasks and KPIs like Productivity and Satisfaction.
• Enforce community rules and treat everyone fairly within the game context.
• Report issues or trends found in the game.

Conoscenze

Spanish fluency

Interpersonal skills

Google Workspace

Multitasking

Gaming social media

Strumenti

Ticketing platforms

Descrizione del lavoro

TransPerfect Gaming is seeking a passionate Player Support Agent in Spain to join a global team supporting developers and publishers. You will handle community calls for help, deepen game knowledge to resolve issues, and monitor changes in policies and gameplay while using ticketing tools and social media platforms.

We value gamers who can multitask, communicate clearly, and thrive in a fast-paced, multicultural environment. Training and ongoing professional development opportunities are offered.