Client Success Specialist — Hybrid (Barcelona)

Ticketmaster Spain S.A.U.; Barcelona; Híbrido; EUR 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free event tickets

Healthcare

Retirement benefits

Descripción de la vacante

Ticketmaster Spain is seeking a Client Support Specialist for the Barcelona market. You will deliver high-quality services to event organizers and promoters, acting as the main liaison between clients and internal teams to ensure seamless service throughout contracts.

The role requires strong client service, onboarding leadership, and knowledge of Ticketmaster products, with onsite support and after-hours availability as needed.

Formación

• Minimum 3 years of experience in Event Support or Box Office operations.
• Fluency in English is mandatory for this role.
• Proficiency in Microsoft Excel and PowerPoint; experience with Salesforce is a plus.

Responsabilidades

• Provide front-line client service to a portfolio of clients and maintain high service levels.
• Lead the onboarding process for new clients and ensure ongoing maintenance.
• Maintain client support records and coordinate onsite requirements with clients and Field Operations.
• Educate clients on Ticketmaster products and coordinate with internal experts when needed.
• Collaborate with Sales and Operations teams to align service levels and commercial terms.
• Troubleshoot platform issues and provide consultancy to meet client goals.

Conocimientos

English fluency

Customer service

Communication

Educación

University degree - nice to have

Herramientas

Excel

PowerPoint

Salesforce

Descripción del empleo

Ticketmaster Spain is seeking a Client Support Specialist for the Barcelona market. You will deliver high-quality services to event organizers and promoters, acting as the main liaison between clients and internal teams to ensure seamless service throughout contracts.

The role requires strong client service, onboarding leadership, and knowledge of Ticketmaster products, with onsite support and after-hours availability as needed.