Technical Support Advisor (German - speaking) Remote - MA05

cnx; Barcelona; A distancia; EUR 23.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full-time contract

Fixed schedule

Competitive salary

Remote option

Training program

Career development

Descripción de la vacante

Concentrix is seeking a Technical Support Advisor (German-speaking) for remote work based in Barcelona. You will handle customer inquiries via email and phone, assist with installations, troubleshoot issues, and build strong client relationships while traveling to visit customers as needed.

Requirements include German and English proficiency, 3+ years in customer service, and familiarity with MS Office, Dynamics 365 or SAP.

Formación

• Bilingual in German and advanced English.
• High School graduate or higher.
• At least 3 years’ experience in customer service.
• Knowledge of MS Office, MS Dynamics 365 or SAP.
• Logistics knowledge and training/innovation skills are a plus.

Responsabilidades

• Provide technical support and assistance to customers via email and phone.
• Address, respond and resolve customer inquiries on products and services including installation and troubleshooting.
• Build long-term client relationships through timely and helpful responses.

Conocimientos

German language

English language

Customer care

Communication skills

Analytical thinking

Teamwork

Travel availability

Bike/mechatronic background

Educación

High School graduate or higher

Herramientas

MS Office

MS Dynamics 365

SAP

Descripción del empleo

Job Title: Technical Support Advisor (German - speaking) Remote - MA05

Job Description

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Technical Support Advisor in Barcelona (Remote), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting‑edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

At Mahle SBS a s a Technical Support Advisor on our team, you will:

• -Provide technical support andassistanceto customers via e-mail andphone.
• -Addresses,respondsand resolves to customer inquiries on products and services, including installation,operational functions,troubleshootingand maintenance.
• -Provide responsein a timely mannerto customers queriesand focuses on building close long‑term client relationships.

We are looking for a passionate candidate with a high sense of Teamwork.

Key Responsibilities & Tasks:

• - Delivers training to OEM´s and assemblers as per request and business needs.
• - Deploys high level knowledge in the market and collect information for corrective action & improvement.
• - Takes control of OEM´s claim by escalating to key company areas if necessary.
• - Coordinates with Supply Chain department for parts pick‑ups and replacement shipments.
• - Guides customers through diagnostic and troubleshooting processes, which may include use of diagnostictools and software and/or following verbal instructions.
• - Consults with users todeterminesteps and procedures taken toidentifyand resolve the problem.
• - Prepares customer reports to track progress on improvement actions
• - Performs other related duties as assigned.

Required skills:

• - Bike industry or mechatronic background is important
• - Excellent verbal and written communications skills
• - Excellent interpersonal and computer skills
• - Proficient in customer focus skills
• - Professional and pleasant telephone and face to face manner
• - Availability to travel and visit customers whenrequired
• - Strong analytical and problem‑solving skills
• - Excellent time management and organizational skills

Concentrix is a great match if you:

• - Are proficient or bilingual in German plus an advanced level of English
• - High School graduate or Higher
• - Have customer care skills – ability to listen to and understand the customers’ need
• - At least 3 years’ experience in customer service environment
• - C
• -MS Office Package / MS Dynamics 365 / SAP
• - Logistics knowledge / Training Skills / Innovation skills

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long‑term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

• - Full-time 39 hours/week permanent contract
• - Schedule: Monday to Friday, 09:00 - 18:00
• - Salary package: €22,500 gross/year + up to €2,400 gross/year in bonus
• - Barcelona office or 100% remote
• - Full paid training on the company and the project you'll be working on
• - Career development programs, specialized courses

Experience the best version of you!

At Concentrix, we invest in our game‑changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

English (Required), German (Required)

Time Type:

Full time