German Speaking Technical Product Expert

The Lemon Consulting; Barcelona; A distancia; EUR 20.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full-time contract

Barcelona office or remote work

Training provided

Career development programs

Descripción de la vacante

The Lemon Consulting is seeking a Technical Product Expert to support clients in Spain, with a Barcelona office option or 100% remote. You will provide technical support to customers via e-mail and phone, troubleshoot products, and resolve inquiries to strengthen long-term client relationships.

You will train OEMs and assemblers, coordinate with Supply Chain for parts, guide users through diagnostic steps and document progress.

Formación

• Bilingual in German with advanced English proficiency.
• High School graduate or higher.
• 3+ years in a customer service environment.
• Strong communication and problem-solving abilities.

Responsabilidades

• Provide technical support to customers via e-mail and phone.
• Address and resolve customer inquiries on products and services.
• Deliver training to OEMs and assemblers as needed.
• Coordinate with Supply Chain for parts pickups and replacements.
• Guide customers through diagnostic and troubleshooting processes.

Conocimientos

German language

English language

Communication skills

Time management

Problem solving

Travel readiness

Educación

High School diploma

Herramientas

CMS Office Package

MS Dynamics 365

SAP

Descripción del empleo

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. as a Technical Product Expert on our team, you will:

• Provide technical support and assistance to customers via e-mail and phone.
• Addresses, responds and resolves to customer inquiries on products and services, including installation, operational functions, troubleshooting and maintenance.
• Provide response in a timely manner to customers queries and focuses on building close long-term client relationships.

Key Responsibilities & Tasks

• Delivers training to OEM´s and assemblers as per request and business needs.
• Deploys high level knowledge in the market and collect information for corrective action & improvement.
• Takes control of OEM´s claim by escalating to key company areas if necessary.
• Coordinates with Supply Chain department for parts pick-ups and replacement shipments.
• Guides customers through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
• Consults with users to determine steps and procedures taken to identify and resolve the problem.
• Prepares customer reports to track progress on improvement actions
• Performs other related duties as assigned.

Required Skills

• Bike industry or mechatronic background is important
• Excellent verbal and written communications skills
• Excellent interpersonal and computer skills
• Proficient in customer focus skills
• Professional and pleasant telephone and face to face manner
• Availability to travel and visit customers when required
• Strong analytical and problem-solving skills
• Excellent time management and organizational skills

this Is a Great Match If You

• Are proficient or bilingual in German plus an advanced level of English
• High School graduate or Higher
• Have customer care skills – ability to listen to and understand the customers' need
• At least 3 years' experience in customer service environment
• CMS Office Package / MS Dynamics 365 / SAP
• Logistics knowledge / Training Skills / Innovation skills

In this role, we offer benefits that help support your unique lifestyle:

• Full-time 39 hours/week permanent contract
• Schedule: Monday to Friday, 09:00 - 18:00
• Salary package: €22,500 gross/year + up to €2,400 gross/year in bonus
• Barcelona office or 100% remote anywhere in Spain
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses