Fashion Customer Service Representative - German

TP; Barcelona; On-site; EUR 15,992 - 19,545; Part time

Benefits offered by this job

Referral Program for bringing friends

Individual career paths for development

Engaging team-building activities

Job summary

A leading contact center services provider is seeking a Fashion Customer Service Representative fluent in German and English. The role involves handling customer inquiries and managing orders in a dynamic team environment. Ideal candidates should be detail-oriented, have excellent communication skills, and possess a C2 level of German. The position offers a temporary contract with a gross annual salary of €17,769.

Qualifications

• C2 level of German required.
• Fluency in English is a must.
• First class written, verbal and interpersonal skills.

Responsibilities

• Receive incoming telephone calls from customers.
• Manage orders, changes, and returns of products.
• Provide excellent customer service through various channels.

Skills

Data accuracy

Attention to detail

Exceptional communication skills

PC and system literate

Ability to gain credibility and trust

Job description

Overview

Fashion Customer Service Representative - German

This range is provided by TP. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Responsibilities

• Receive incoming telephone calls from new and existing customers
• Manage customers' orders, changes and returns of products and/or services according to ensure timely and accurate product and service delivery
• Provide an excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase sales

Requirements

• Key Competencies
• Data accuracy
• Attention to detail
• Ability to gain immediate credibility and trust
• Exceptional communication skills
• PC and system literate

Candidate Profile

• Confident and enthusiastic
• The ability to work well as part of a team as well as independently
• C2 level of German
• Fluency in English
• First class written, verbal and interpersonal skills
• Numerate and articulate
• Well organized, reliable and thorough

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums
• Emotional Intelligence: Understanding and managing one\'s own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

What we offer

• 38,5 hours/week, from Monday to Friday, from 9.00 to 18.00
• Salary: 17.769€ gross/year
• Temporary contract
• Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
• Individual career paths to grow within the project
• We are one of the world\'s largest providers of contact center services
• Engage in an excellent work environment and team building activities
• Dynamic and international environment

Diversity, Equity & Inclusion

TPis home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Seniority level

• Entry level

Employment type

• Temporary

Job function

• Customer Service
• IT Services and IT Consulting