Norwegian Speaking Customer Service Representative for Booking

Teleperformance; Barcelona; On-site; EUR 21,000 - 25,000; Full time

Benefits offered by this job

Multicultural environment

Modern office near Glories mall

Initial training and coaching

Job summary

Teleperformance in Barcelona seeks a customer support advisor for Booking. You will listen, identify needs, and mediate between international travellers and accommodations suppliers while delivering high-quality service by email and phone.

Role requires Norwegian (C2) and English (C1) proficiency, strong communication, and solid PC/CRM skills. Fixed schedule with rotating shifts and a long-term contract path. Join a multicultural team and grow in a global services company.

Qualifications

• Fluent in Norwegian and English (written/spoken).
• Excellent communication and interpersonal skills.
• Strong PC skills with Office 365 and CRM databases.
• Problem-solving and solution-driven mindset.
• Positive, motivated mindset and goal-oriented approach.
• Experience in customer service or contact centers preferred.

Responsibilities

• Understand and identify customer needs for Booking platform.
• Listen, respond, and mediate between travellers and accommodations suppliers.
• Provide accurate information via email and phone, following processes.

Skills

Norwegian

English

Communication

Interpersonal skills

Problem solving

Team player

Goal oriented

Open minded

Customer service

Tools

Office 365

CRM databases

Internal platforms

Job description

If you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you!

Job responsibilities:

As a customer support advisor for Booking you will be in charge of understanding and identifying customer needs. You will be listening, responding and mediating between our international travellers andaccommodationsuppliers of all over the world, always ensuring a high level of customer service.

Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set process, via email and phone.

• NorwegianC2 and EnglishC1 level
• Excellent communication and inter-personal skills both written and spoken
• User friendly PC skills: Office 365, CRM Database, and other internal platforms.
• A problem-solving and solution-driven mentality
• A positive, motivated mindset that will help you deal with some tricky customer problems.
• Goal-oriented work approach
• An open mind to changing priorities and business processes.
• Affinity withAccommodationplatforms
• Experience within customer service or contact center environments will be valued.

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
• Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Contract:

• 38, 5 h/week Full-time contract (Monday to Sunday) with fixed working hours and 2 days off per week.
• Salary : 22.249 € gross/year
• Available shift: 09:00 -20:00h (Rotatory)
• Starting with a Temporary Contract that will evolve into a Permanent contract for a long term based on business needs.
• Holidays: 27 working days of holidays/year

Benefits:

• A multicultural and international working environment
• Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
• Be part of an exciting industry leading department with great opportunities to learn and grow your career
• 3 weeks of Initial trainingand continued personal coaching

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.