Danish-Speaking Travel Support Advisor | Customer Care

TP; Barcelona; Presencial; EUR 20 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Nursery transport reimbursement

Multicultural environment

Modern offices near Glories (Westfield

Training and coaching

Career growth opportunities

Resumo da oferta

TP in Barcelona is seeking an empathetic customer support advisor for Booking. You will understand and identify customer needs, listen, respond, and mediate between our international travellers and accommodations suppliers worldwide, ensuring a high level of service.

Responsibilities include clarifying inquiries about service, payment and technical requirements, providing accurate information following set processes, via email and phone.

Qualificações

• Danish level: C2 and advanced English required.
• Excellent communication and inter-personal skills in writing and speaking.
• User-friendly PC skills: Office 365, CRM Database, and other internal platforms.
• Problem-solving mindset and solution-driven mentality.
• Positive, motivated mindset for dealing with tricky customer problems.
• Goal-oriented work approach.
• Open mind to changing priorities and business processes.
• Affinity with Accommodation platforms.
• Experience in customer service or contact center environments is valued.

Responsabilidades

• Understand and identify customer needs; listen, respond and mediate between travellers and accommodations suppliers worldwide to ensure high-quality service.
• Clarify inquiries about service, payment and technical requirements; provide accurate information and follow set processes via email and phone.

Conhecimentos

Danish (C2)

Advanced English

Communication skills

CRM usage

Office 365

Problem-solving

Team player

Customer service

Interpersonal skills

Ferramentas

Office 365

CRM Database

Descrição da oferta de emprego

TP in Barcelona is seeking an empathetic customer support advisor for Booking. You will understand and identify customer needs, listen, respond, and mediate between our international travellers and accommodations suppliers worldwide, ensuring a high level of service.

Responsibilities include clarifying inquiries about service, payment and technical requirements, providing accurate information following set processes, via email and phone.