Danish Speaking Customer Service Representative for Booking

TP; Barcelona; On-site; EUR 20,000 - 24,000; Full time

Benefits offered by this job

Nursery transport reimbursement

Multicultural environment

Modern offices near Glories (Westfield

Training and coaching

Career growth opportunities

Job summary

TP in Barcelona is seeking an empathetic customer support advisor for Booking. You will understand and identify customer needs, listen, respond, and mediate between our international travellers and accommodations suppliers worldwide, ensuring a high level of service.

Responsibilities include clarifying inquiries about service, payment and technical requirements, providing accurate information following set processes, via email and phone.

Qualifications

• Danish level: C2 and advanced English required.
• Excellent communication and inter-personal skills in writing and speaking.
• User-friendly PC skills: Office 365, CRM Database, and other internal platforms.
• Problem-solving mindset and solution-driven mentality.
• Positive, motivated mindset for dealing with tricky customer problems.
• Goal-oriented work approach.
• Open mind to changing priorities and business processes.
• Affinity with Accommodation platforms.
• Experience in customer service or contact center environments is valued.

Responsibilities

• Understand and identify customer needs; listen, respond and mediate between travellers and accommodations suppliers worldwide to ensure high-quality service.
• Clarify inquiries about service, payment and technical requirements; provide accurate information and follow set processes via email and phone.

Skills

Danish (C2)

Advanced English

Communication skills

CRM usage

Office 365

Problem-solving

Team player

Customer service

Interpersonal skills

Tools

Office 365

CRM Database

Job description

If you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you!

Job responsibilities:

As a customer support advisor for Booking you will be in charge of understanding and identifying customer needs. You will be listening, responding and mediating between our international travellers andaccommodationsuppliers of all over the world, always ensuring a high level of customer service.

Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set process, via email and phone.

If you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you!

Job responsibilities:

As a customer support advisor for Booking you will be in charge of understanding and identifying customer needs. You will be listening, responding and mediating between our international travellers andaccommodationsuppliers of all over the world, always ensuring a high level of customer service.

Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set process, via email and phone.

Requirements

• Danish: C2 level and advanced English
• Excellent communication and inter-personal skills both written and spoken
• User friendly PC skills: Office 365, CRM Database, and other internal platforms.
• A problem-solving and solution-driven mentality
• A positive, motivated mindset that will help you deal with some tricky customer problems
• Goal-oriented work approach
• An open mind to changing priorities and business processes
• Affinity withAccommodationplatforms
• Experience within customer service or contact center environments will be valued.

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums
• Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Benefits

Contract:

• 38,5h/week contract (Monday to Sunday) with fixed working hours and 2 days off per week.
• Available shift: 09:00-20:00h (Rotatory)
• Salary:22.249 € gross/year
• Starting with a Temporary Contract that will evolve into a Permanent contract for a long term based on business needs.
• Holidays: 27 working days of holidays/year

Benefits:

• Flexible remuneration in nursery school transport if interested after probation period
• A multicultural and international working environment
• Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
• Be part of an exciting industry leading department with great opportunities to learn and grow your career
• 3 weeks of Initial trainingand continued personal coaching

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.