Subject Matter Expert (Danish - speaking) - On-site TR02

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; On-site; EUR 20,000 - 21,000; Full time

Benefits offered by this job

Private medical insurance

Full-time 39h/week

Full paid training

Modern office in Barcelona

Job summary

Concentrix seeks a Danish-speaking Subject Matter Expert to join our on-site team in Barcelona. You will drive the sales cycle, nurture client relationships and showcase expertise in cloud technologies while aligning with global service standards.

You will receive full paid training, work a standard 39-hour week, and enjoy a modern Barcelona office with private medical insurance as part of the compensation package.

Qualifications

• Danish and English fluent communication required.
• Strong leadership and coaching abilities.
• Experience in customer service and call center operations.
• Knowledge of CRM and reporting systems.
• Ability to work in a fast-paced, target-driven environment.

Responsibilities

• Maintain up-to-date knowledge of company products, services, and customer support processes.
• Assist in developing training materials, FAQs, and knowledge base articles.
• Collaborate with Operations, Training, Quality, and Product teams to improve processes and customer experience.
• Monitor daily team performance to ensure SLAs and KPIs are met.
• Conduct coaching sessions and performance feedback discussions as needed.
• Assist in shift scheduling, workforce planning, and queue management.
• Review quality audits conducted by the client’s in-house team.
• Identify trends and gaps and recommend process improvements.
• Lead skill-building workshops to enhance agent knowledge and efficiency.
• Track and analyze agent performance metrics, quality scores, and customer feedback.

Skills

Danish language

English

Leadership

Customer service

CRM software

Call center operations

Tools

CRM software

Ticketing tools

Job description

Job Title: Subject Matter Expert (Danish - speaking) - On-site TR02 Job Description

Experience the power of a game-changing career Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Subject Matter Expert in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech where you will drive the sales cycle, nurture client relationships and showcase your expertise in advanced cloud technologies.

Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting‑edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a Subject Matter Expert on our team, you will:

• Maintain up-to-date knowledge of company products, services, and customer support processes
• Assist in the development of training materials, FAQs, and knowledge base articles
• Collaborate with cross‑functional teams (Operations, Training, Quality, and Product) to improve processes and customer experience
• Monitor and assist with daily team performance, ensuring service level agreements (SLAs) and key performance indicators (KPIs) are met
• Conduct, coaching sessions, and performance feedback discussions as needed
• Assist in shift scheduling, workforce planning, and real‑time queue management
• Conduct reviews and calibrations of quality audits performed by the client's in‑house team
• Identify trends and gaps in performance and recommend process improvements
• Assist in implementing quality improvement initiatives to enhance customer satisfaction
• Conduct skill‑building workshops to enhance agent knowledge and efficiency
• Track and analyze agent performance metrics, quality scores, and customer feedback

Your qualifications

We embrace our game‑changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you:

• Are bilingual or proficient in Danish plus fluent in English
• Have strong leadership skills, with the ability to mentor and guide a team
• Have in‑depth knowledge of customer service best practices and call center operations
• Have experience with quality monitoring tools and methodologiesHave excellent analytical, problem‑solving, and decision‑making skills
• Have the ability to work in a fast‑paced, dynamic environment and manage multiple priorities
• Have proficiency in CRM software, ticketing tools, and contact center reporting systems

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long‑term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle:

• Salary package: base salary of 20,484 euros gross/year + up to 1,000 euros bonus gross/year and private medical insurance
• Full‑time 39h/week, permanent contract: Monday to Friday, from 09:00 to 18:00
• Full paid training for the company and the products you will be working on
• A modern office in Barcelona

Experience the best version of you! At Concentrix, we invest in our game‑changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements: Danish (Required), English

Time Type: Full time

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Mission:

Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well‑known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview:

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human‑centered, tech‑powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world’s best brands solve their toughest business challenges. Whether it’s…… designing game‑changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end‑to‑end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand‑defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.