Customer Representative (French -speaking) - On-site LP02

Concentrix Spain Business Process Outsourcing S.L.U.; Valencia; Hybrid; EUR 19,000 - 21,000; Full time

Benefits offered by this job

39 hours/week contract

Salary €18,900 + up to €1,200 bonus

Central location in Valencia

Full paid training

Career development programs

Job summary

Concentrix Spain Business Process Outsourcing S.L.U. in Valencia is seeking a Customer Representative (French-speaking) to join our on-site team on a hybrid basis. You will handle incoming contacts via phone, email, and chat and guide customers through the claims process.

You’ll log details in our systems, maintain product knowledge, escalate issues when needed, and monitor service performance. Fluent in French plus English is required with strong communication skills.

Qualifications

• Fluent in French and English.
• Customer service experience or aptitude.
• Ability to take ownership and progress calls to resolution or escalate as needed.
• Working knowledge of IT platforms and applications is a plus.

Responsibilities

• Take incoming customer contacts via telephone, email, chat and other alerts and provide solutions within SLA.
• Log call details in the management system and ensure timely response and resolution.
• Maintain up-to-date product and policy knowledge to assist customers.
• Escalate service issues when appropriate and guide customers through the claims process.

Skills

French (fluent)

English (fluent)

Tools

Windows

MS Office

Internet configuration

Job description

Job Title: Customer Representative (French -speaking) - On-site LP02

Job Description Experience the power of a game-changing career Ready to ditch the ordinary and embrace the extraordinary? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona or Valencia (Hybrid), you will be part of our team of game-changers who are powering the brands of the future in the automotive industry.

Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

• Take incoming customer contacts (via telephone, email, chat other automated alerts) and solve users’ demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise
• Escalate potential service issues
• Guide customers through the claims process
• Monitor and report on customer service performance
• Keep up to date with all the latest products, processes and policy changes

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you:

• Are proficient or bilingual in French plus fluent in English
• Have good disposition to work in a customer service environment
• Have customer care skills – ability to listen to and understand the customers’ need
• Can take ownership of, and progress calls to resolution or to elevate call to resolution

It will be a plus if you have:

• Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long‑term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

• 39 hours/week permanent contract: Monday to Friday: 08:30 to 17:30
• Salary 18900 euros gross/year + up to 1.200 euros gross/year in bonus
• Central location in either Barcelona or Valencia
• Full paid training on the company and the project you'll be working on
• Career development programs and specialized courses

Experience the best version of you! At Concentrix, we invest in our game‑changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1672812

Location: ESP Valencia - Av. d’Aragó, 30

Language Requirements: English (Required), French (Required)

Time Type: Full time

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Mission: Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world’s best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end‑to‑end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand‑defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.