Customer Service Representative (Danish-speaking) - On-site - XM01

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; Presencial; EUR 22.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bring-a-friend bonus

Full paid training

Career development programs

Descripción de la vacante

Concentrix Spain Business Process Outsourcing S.L.U. in Spain is seeking a Danish-speaking Customer Service Representative to join our on-site team in Barcelona, Valencia or Malaga.

You will handle incoming contacts via phone, email, chat, and other alerts, resolving requests within SLA and maintaining product knowledge for client applications. The role requires Danish and English proficiency, about one year of customer service experience, and IT familiarity (Windows/MS Office).

Formación

• Proficient or bilingual in Danish and fluent in English.
• 1 year working experience in Customer Service.
• Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration.
• Good disposition to work in a customer service environment.
• Can take ownership and progress calls to resolution or to escalated call to resolution.
• Experience in the automotive industry.
• Working experience with electric vehicles or possess your own

Responsabilidades

• Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users’ demands.
• Log call details onto call management systems and provide response and resolution within SLA.
• Maintain service and product knowledge and expertise associated with applications specific to individual customers.
• Ensure contractual SLA is maintained.
• Provide cover for other Agents in their absence, either within the same team or across teams.
• Understand and comply with administrative duties including holiday, sickness and overtime.
• Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction

Conocimientos

Danish language and English fluency

Customer service experience

IT knowledge (Windows / MS Office)

Customer service mindset

Ownership and call resolution

Automotive industry experience

EV experience

Herramientas

Windows / MS Office

Descripción del empleo

Job Title: Customer Service Representative (Danish-speaking) - On-site - XM01

Experience the power of a game-changing career Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona, Valencia or Malaga (On-site), you will be part of our team of game‑changers who are powering the brands of the future in electric cars. Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting‑edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

• Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users’ demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers
• Ensure contractual SLA is maintained
• Provide cover for other Agents in their absence, either within the same team or across teams
• Understand and comply with administrative duties including holiday, sickness and overtime
• Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction

Your qualifications

We embrace our game‑changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

• Are proficient or bilingual in Danish and are fluent in English
• Have 1 year working experience in Customer Service
• Posses working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
• Have good disposition to work in a customer service environment
• Can take ownership and progress calls to resolution or to escalated call to resolution
• Experience in the automotive industry
• Have working experience with electric vehicles or possess your own

What’s in it for you

• Full‑time 39 hours/week permanent contract: Monday to Friday 09:00h to 18:00h
• Salary 21.700 euros gross/year + up to 2.000 euros gross/year in bonus
• Central location in Barcelona, Valencia or Malaga
• Bring‑a‑friend (referral) bonus opportunities
• Full paid training on the company and the project you’ll be working on
• Career development programs and specialized courses

Concentrix is an equal opportunity employer

We’re proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements: Danish (Required), English

Time Type: Full time Mission: Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human‑centered, tech‑powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game‑changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end‑to‑end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand‑defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.