Strategic Travel Client Success Manager

Flywire; Comunidad Valenciana; Presencial; EUR 55.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

ESPP

Work From Home stipend

Wellbeing programs

Digital Disconnect Days

Volunteer days

Career development

Descripción de la vacante

Flywire is seeking a commercially minded, relationship-driven Client Success Manager to support and grow a portfolio of strategic Travel clients across the EMEA region.

This role suits someone who enjoys building strong client partnerships, driving commercial growth within existing accounts and acting as a trusted advisor in a fast-paced, high-growth environment. You will work with Sales, Implementation, Product and Support to maximise value and revenue.

Formación

• 5+ years in Client Success or related role
• Experience growing existing client relationships
• Ability to identify opportunities and drive growth within portfolio
• Experience with strategic or complex client accounts
• Excellent relationship-building and communication with senior stakeholders
• Strong organizational and analytical skills

Responsabilidades

• Build and maintain relationships with Travel clients across EMEA
• Manage mid-market and strategic Travel accounts
• Develop account plans for retention and growth
• Identify upsell opportunities within client groups
• Partner with clients to understand goals and payment needs
• Provide reporting, analytics and strategic recommendations
• Collaborate with Sales, Product, Support and Implementation

Conocimientos

Client relationship management

Account management

Sales/upsell

Cross-functional collaboration

Stakeholder engagement

Herramientas

Salesforce

GSuite

Jira

Slack

Looker

Smartsheet

Descripción del empleo

Flywire is seeking a commercially minded, relationship-driven Client Success Manager to support and grow a portfolio of strategic Travel clients across the EMEA region.

This role suits someone who enjoys building strong client partnerships, driving commercial growth within existing accounts and acting as a trusted advisor in a fast-paced, high-growth environment. You will work with Sales, Implementation, Product and Support to maximise value and revenue.