Collections Specialist

Flywire; Valencia; On-site; EUR 36,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

ESPP

Paid time off

Global team

Wellbeing programs

Career development

Job summary

Flywire is seeking a Collections Specialist to join our global Finance team in Valencia. You will manage customer account reconciliations, analyze inquiries, and ensure AR processes run smoothly using NetSuite, Salesforce, Zendesk, and other tools.

Ideal candidates are analytical, proactive communicators who can spot issues, optimize processes, and support SOX governance in a fast-growing fintech environment.

Qualifications

• 2+ years of Billing, AR, or general finance experience.
• Strong written and verbal communication across teams and stakeholders.
• Ability to anticipate questions and provide solutions proactively.

Responsibilities

• Manage data governance and maintenance of customer details.
• Support end-to-end account reconciliations with payments and journals.
• Generate AR aging and reconciliation reports; assist month-end close.
• Follow up on unresolved requests via Email, Slack, and Zendesk.

Skills

Data governance

Account reconciliation

Financial reporting

SOX compliance

Tools

NetSuite

FloQast

Salesforce

Zendesk

Slack

Jira

Google Workspace

Job description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments. We’ve scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,400+ global FlyMates, representing more than 40 nationalities, and in 15 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

At Flywire, we are looking for a Collections Specialist to join our global Finance team. In this role, you will play a critical part in maintaining our financial health by managing customer account reconciliations, identifying trends in account inquiries, and ensuring our AR processes run seamlessly. Working at the intersection of Finance and Customer Success, you will collaborate across modern platforms like NetSuite, Salesforce, and Zendesk to keep our operations running smoothly and compliantly.

This is a unique opportunity for an analytical, proactive communicator who thrives in a fast-paced, evolving environment. You’ll not only manage day-to-day accounts and month-end closes, but also act as a key problem solver—spotting process inefficiencies, proactively recommending solutions, and supporting robust SOX governance standards. If you are agile, detail-oriented, and excited to scale with a high-growth fintech leader, Flywire is the place for you.

Key Responsibilities:

• Data Governance & Maintenance: Maintain the master database of customer details, making updates strictly in compliance with global governance standards.
• Account Reconciliation & Analysis: Support end-to-end account reconciliations by investigating credit memos, journal entries, and payment records.
• Reporting & Compliance: Generate detailed AR Aging and reconciliation reports; support month-end, quarter-end close activities, and SOX compliance reporting.
• Proactive Problem Solving: Conduct daily follow-ups on unresolved requests via Email, Slack, and Zendesk. Analyze customer data to spot common issues and propose actionable solutions.

Here’s What We’re Looking For:

• 2+ years of relevant experience in Billing, AR, or General Finance.
• Strong Communicator: Exceptional written and verbal communication skills across internal teams and external stakeholders.
• Proactive Mindset: Ability to anticipate common questions or roadblocks and offer tailored solutions before issues escalates.
• Adaptable & Resilient: Comfortable with ambiguity and eager to navigate changing processes as Flywire continues to scale rapidly.

Technologies We Use:

• NetSuite ERP & FloQast
• Salesforce & Zendesk
• Slack & Jira
• Google Workspace

What We Offer:

• Competitive compensation
• Employee Stock Purchase Plan (ESPP)
• Competitive time off
• Work with brilliant people globally Learn more about their journeys by checking out #InsideFlywire on social media
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers, OneFlywire Career Mobility)

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law.