Strategic Travel Client Success Manager (EMEA)

Flywire; Valencia; Presencial; EUR 65.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee Stock Purchase Plan (ESPP)

Volunteer days (FlyBetter Days)

Work From Home Stipend

Talent development programs

Descripción de la vacante

Flywire is seeking a commercially minded, relationship driven Client Success Manager to support and grow a portfolio of strategic Travel clients across the EMEA region.

You’ll collaborate with Sales, Implementation, Product and Support to maximise value, deepen partnerships and drive revenue while delivering trusted advisory across a fast-paced, high-growth environment. Travel across Europe may be required.

Formación

• 5+ years of experience in Client Success, Relationship Management, Account Management or a similar client facing commercial role.
• Strong experience managing and growing existing client relationships.
• Proven ability to identify commercial opportunities and drive account growth within an existing portfolio.
• Experience working with strategic or complex client accounts.
• Excellent relationship building and communication skills with the ability to engage credibly with senior stakeholders.
• Strong organisational, analytical and planning skills.
• Cross functional collaboration across multiple teams and priorities.
• Payments, fintech or travel industry experience is highly preferred.
• Fluent in English plus Spanish and/or Italian is highly preferred.
• Experience with Salesforce, GSuite, Jira, Slack, Looker and Smartsheet is a plus.
• Willingness to travel across Europe as required.

Responsabilidades

• Build and maintain strong relationships with existing Travel clients across EMEA.
• Manage a portfolio of mid market and strategic Travel accounts, helping clients maximise the value of Flywire partnership.
• Develop account plans focused on retention, client engagement and commercial growth opportunities.
• Identify upsell and expansion opportunities within existing client groups.
• Partner with clients to understand their business goals, operational challenges and payment needs.
• Act as a trusted advisor by providing guidance, education and insight around Flywire’s payment solutions and capabilities.
• Provide clients with reporting, analytics and strategic recommendations to support performance and adoption.
• Work cross functionally with Sales, Product, Support and Implementation teams to deliver a strong client experience.
• Support onboarding best practices and contribute ideas to improve processes and client engagement across the wider Client Success organisation.
• Gather and communicate client feedback to help inform internal teams and support continuous improvement.
• Lead and manage multiple client initiatives simultaneously in a fast paced and highly collaborative environment.

Conocimientos

Client Success

Relationship Management

Account Management

Senior Stakeholders

Salesforce

Looker

Smartsheet

Jira

Slack

GSuite

Herramientas

Salesforce

GSuite

Jira

Slack

Looker

Smartsheet

Descripción del empleo

Flywire is seeking a commercially minded, relationship driven Client Success Manager to support and grow a portfolio of strategic Travel clients across the EMEA region.

You’ll collaborate with Sales, Implementation, Product and Support to maximise value, deepen partnerships and drive revenue while delivering trusted advisory across a fast-paced, high-growth environment. Travel across Europe may be required.