Enterprise Travel Success Manager

Hotelbeds Group; Islas Baleares; On-site; EUR 42,000 - 60,000; Full time

Job summary

HBX Group seeks a proactive Customer Success Specialist to manage a portfolio of strategic accounts, driving product adoption and retention. You will build strong relationships with stakeholders, ensuring customers achieve maximum value from Civitfun’s solutions.

You will collaborate with internal teams to uncover growth opportunities, address needs, and support long-term success while serving as an escalation point when needed.

Qualifications

• 3+ years in Customer Success or related role.
• Experience managing enterprise or strategic accounts.
• Proven track record in retention, satisfaction, and adoption.

Responsibilities

• Manage and nurture a portfolio of strategic and high-value customer accounts.
• Build trusted relationships with key stakeholders to drive loyalty and long-term success.
• Lead onboarding, implementation, and adoption activities for seamless experience.
• Identify risks, address concerns, and implement retention strategies to minimize churn.
• Provide timely resolution of customer issues as escalation point.
• Monitor engagement and usage trends to deliver data-driven recommendations.
• Identify expansion, cross-sell, and upsell opportunities aligned with goals.
• Gather feedback and collaborate with Product, Sales, and Support to improve outcomes.
• Drive improvements in satisfaction metrics including NPS and retention.
• Maintain accurate account docs, health reports, and success plans.
• Support team continuity by sharing knowledge and providing leadership backup.

Skills

Relationship Building

Account Management

Enterprise Accounts

Customer Retention

Upsell Cross-Sell

Data Analysis

Cross-functional Collaboration

Communication

Time Management

CRM Experience

Tools

CRM Software

Customer Success Platforms

Data Analytics Tools

Job description

HBX Group seeks a proactive Customer Success Specialist to manage a portfolio of strategic accounts, driving product adoption and retention. You will build strong relationships with stakeholders, ensuring customers achieve maximum value from Civitfun’s solutions.

You will collaborate with internal teams to uncover growth opportunities, address needs, and support long-term success while serving as an escalation point when needed.