Strategic Customer Success Manager for Growth

Fortra, LLC; España; Presencial; EUR 50 000 - 75 000; Tempo integral

Resumo da oferta

Fortra, LLC is seeking a proactive Customer Success Manager in Spain to partner with customers and maximize value from our cybersecurity solutions. You will drive adoption, monitor health, and strive for long-term loyalty through strategic planning and executive-level collaboration.

The role requires 2+ years in customer success or related fields, a Bachelor's degree or equivalent, and strong communication. Travel up to 25% may be required to support on-site customer engagements.

Qualificações

• Bachelor's degree or equivalent experience required.
• 2+ years of related customer success or account management experience required.
• 3-5 years in current role is typical for this position.
• Excellent presentation, written, and verbal communication skills.
• Strong interpersonal and organizational skills; able to manage multiple projects.

Responsabilidades

• Build and maintain proactive relationships with customers to drive adoption and retention.
• Serve as strategic advisor, aligning customer goals with product capabilities.
• Manage onboarding, renewal, and expansion activities across accounts.
• Monitor customer health metrics and intervene to reduce churn.
• Collaborate with sales, product, and services teams to deliver seamless onboarding.
• Identify and pursue upsell opportunities with existing customers.
• Deliver clear, impactful presentations to diverse stakeholder groups.

Conhecimentos

Customer success

Relationship management

Cross-functional collaboration

Communication

Problem solving

Formação académica

Bachelor's degree

Ferramentas

CRM software

Descrição da oferta de emprego

Fortra, LLC is seeking a proactive Customer Success Manager in Spain to partner with customers and maximize value from our cybersecurity solutions. You will drive adoption, monitor health, and strive for long-term loyalty through strategic planning and executive-level collaboration.

The role requires 2+ years in customer success or related fields, a Bachelor's degree or equivalent, and strong communication. Travel up to 25% may be required to support on-site customer engagements.