Strategic Technical CSM: Drive Adoption & Renewals

AvePoint; Madrid; On-site; EUR 45,000 - 65,000; Full time

Job summary

AvePoint is seeking a Customer Success Manager to drive technology adoption for our customers in Madrid. You will oversee a holistic post‑sales strategy, liaising with customers, account managers and technical support to ensure value realization and renewal success.

You will develop success metrics, maintain executive relationships, and provide technical guidance while aligning AvePoint offerings to client business goals.

Qualifications

• Deep experience in customer success strategy and metrics
• Ability to liaise between customers, sales and technical teams
• Strong customer satisfaction, adoption and retention track record
• Excellent organization, presentation and project management skills
• Fluent in Spanish and/or Italian and English, with cross-cultural communication skills

Responsibilities

• Developing a repeatable strategy for technology adoption and customer success metrics
• Maintaining long-term relationships with key accounts and coordinating solution delivery
• Providing technical guidance and tailoring AvePoint products to customer needs
• Aligning product lines to meet customer business objectives and drive satisfaction
• Creating individualized customer success plans using data such as NPS and usage metrics
• Partnering with account managers to plan renewals and opportunities for upsell
• Understanding adoption status and post-sales history to refine success strategies
• Delivering product overviews and training sessions for clients

Skills

Customer success

Account management

Stakeholder comms

Project management

Technical consulting

Job description

AvePoint is seeking a Customer Success Manager to drive technology adoption for our customers in Madrid. You will oversee a holistic post‑sales strategy, liaising with customers, account managers and technical support to ensure value realization and renewal success.

You will develop success metrics, maintain executive relationships, and provide technical guidance while aligning AvePoint offerings to client business goals.