Strategic Global Customer Success Manager

Insider One; Madrid; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

ESOP

Internal trainings

Access to learning platforms (Spotify,

Referral bonuses

Volunteer opportunities

Team events

Job summary

Insider One is seeking a client-focused Customer Success/Account Manager in Madrid to bridge client needs with our marketing platform. You will ensure adoption, drive value, and maintain strong relationships with executive clients.

You will collaborate with engineering and product teams, develop strategic account plans, and bring feedback to improve offerings. Fluent English and Italian are required, with a proactive, detail-oriented approach and a love for helping customers succeed.

Qualifications

• Experience in customer-facing roles such as customer success, account management, or strategic consulting.
• Strong verbal and written communication with professional phone demeanor.
• Self-motivated, tech-savvy, and able to solve problems for clients.
• Care for clients, time management, and attention to detail.

Responsibilities

• Be the face of Insider One to clients, bridging their needs with our technology.
• Help clients understand needs and match features to goals and expectations.
• Ensure clients use our technology effectively and receive world-class service.
• Monitor and facilitate customer adoption of our technology.
• Collaborate with engineers and product specialists to provide tech support when needed.
• Develop and maintain key account plans to boost value for clients.
• Provide feedback on market trends and unmet needs to improve partnerships.
• Establish trusted-advisor relationships to ensure overall customer satisfaction.
• Plan strategies to help customers meet objectives and drive product ideas.

Skills

Customer success

Account management

Strategic consulting

Communication

English & Italian fluency

Job description

Insider One is seeking a client-focused Customer Success/Account Manager in Madrid to bridge client needs with our marketing platform. You will ensure adoption, drive value, and maintain strong relationships with executive clients.

You will collaborate with engineering and product teams, develop strategic account plans, and bring feedback to improve offerings. Fluent English and Italian are required, with a proactive, detail-oriented approach and a love for helping customers succeed.