Technical Customer Success Manager — Adoption & Growth

AvePoint; Barcelona; On-site; EUR 45,000 - 70,000; Full time

Job summary

AvePoint is seeking a Customer Success Manager to drive technology adoption and business value for our customers. You will liaise between customers, account managers, and technical support while shaping strategy across the full sales cycle.

The role emphasizes building trusted advisor relationships, guiding product onboarding and adoption, and supporting contract renewals and expansion with a global, collaborative team.

Qualifications

• Fluent or business proficient in Spanish and/or Italian and English.
• Several years of experience in a technical consulting role such as technical account management, technical business analysis or solutions engineering.
• Strong customer satisfaction, adoption, and retention experience.
• Strong organization, presentation, and project management skills.
• Ability to work individually and within a highly collaborative global team setting.

Responsibilities

• Developing business value assessment programs by creating customer success metrics.
• Maintaining long-term relationships with key accounts and coordinating support.
• Providing technical guidance and recommendations to customers.
• Aligning AvePoint's product line to business needs.
• Managing renewal cycles and cross/upsell with sales teams.
• Delivering product overviews and training sessions for clients.

Skills

Spanish and English fluency

Technical consulting experience

Customer success focus

Strong communication & project mgmt

Stakeholder management

Job description

AvePoint is seeking a Customer Success Manager to drive technology adoption and business value for our customers. You will liaise between customers, account managers, and technical support while shaping strategy across the full sales cycle.

The role emphasizes building trusted advisor relationships, guiding product onboarding and adoption, and supporting contract renewals and expansion with a global, collaborative team.