Strategic SaaS Account Manager - Remote Europe

Pencil; España; Remote; EUR 42,000 - 65,000; Full time

Benefits offered by this job

25 days PTO

Health insurance

Wellness stipend

Remote - work from anywhere

Parental leave

Flexible hours

Job summary

Pencil is seeking an Account Manager, Customer Success to own the commercial and strategic health of a portfolio of Pencil accounts across Europe. You’ll manage renewals and expansions, shape the roadmap, and partner with your CST counterpart to ensure a seamless platform experience and a compelling client narrative about where the partnership is heading.

You’ll thrive in a SaaS, advertising tech environment, with 3–5 years in customer success or account management, agency experience, and a

Qualifications

• 3–5 years in customer success, account management, or client-facing commercial roles.
• Experience in SaaS, advertising, or marketing tech.
• Agency experience essential with experience managing 3–7 client accounts simultaneously.
• Proven track record of owning renewals and growing accounts.
• Strong client-facing communication and presentation skills.
• Ability to think strategically about account plans and stakeholder relationships.

Responsibilities

• Own the day-to-day commercial and strategic health of a portfolio of accounts, building trusted relationships with the stakeholders who hold the budget and the renewal decision.
• Build and run the account's cadence — QBRs, roadmap conversations, and renewal timelines.
• Partner closely with your CST counterpart so nothing falls in the gap between the platform and the account.
• Keep account documentation, trackers, and materials complete, current, and client-ready before anything goes out the door.
• Proactively identify and pursue expansion and upsell opportunities by understanding client goals and usage patterns.

Skills

Account management

SaaS

Agency experience

Stakeholder management

Job description

Pencil is seeking an Account Manager, Customer Success to own the commercial and strategic health of a portfolio of Pencil accounts across Europe. You’ll manage renewals and expansions, shape the roadmap, and partner with your CST counterpart to ensure a seamless platform experience and a compelling client narrative about where the partnership is heading.

You’ll thrive in a SaaS, advertising tech environment, with 3–5 years in customer success or account management, agency experience, and a