Strategic Premier Support Account Manager

BMC Helix; Madrid; Presencial; EUR 46.000 - 76.000; Jornada completa

Descripción de la vacante

BMC Helix is recruiting a Premier Support Account Manager in Madrid to manage Premier customer relationships and delivery plans. You will drive measurable outcomes, oversee governance calls, and coordinate renewal opportunities with cross-functional teams to ensure successful adoption of Premier services across On-Premise, Hybrid or Cloud deployments.

You will lead executive-level discussions, align delivery with strategic IT initiatives, and advocate for customers within BMC to maximize renewal

Formación

• 5+ years of experience in Customer Success, Technical Account Management, Account Management, Enterprise Support, or related customer-facing roles.
• Experience managing strategic enterprise customer relationships.
• Proven success supporting renewal and retention initiatives.
• Experience leading executive-level business discussions.
• Proven ability to manage multiple high-profile accounts simultaneously.
• Strong stakeholder management across customer and internal teams.
• Ability to lead cross-functional teams without direct management authority.
• ITIL Foundation certification preferred.

Responsabilidades

• Cultivate and maintain strong, positive relationships with Premier customers.
• Develop champions within the account at all levels and be the customer advocate within BMC.
• Align Premier Delivery Plans to customers' top priorities and manage governance calls.
• Track recommendations and outcomes from the Premier team and escalations when needed.
• Present internal account reviews and articulate the value delivered to Premier customers.
• Identify renewal opportunities and coordinate with the account team to secure renewals.

Conocimientos

Relationship management

Enterprise account management

Customer success

Executive-level discussions

Stakeholder management

Cross-functional collaboration

Problem-solving

Educación

ITIL Foundation Certificate

Herramientas

ITSM/ITOM/AIOps platforms

IT service management tools

Observability/Enterprise Automation

Descripción del empleo

BMC Helix is recruiting a Premier Support Account Manager in Madrid to manage Premier customer relationships and delivery plans. You will drive measurable outcomes, oversee governance calls, and coordinate renewal opportunities with cross-functional teams to ensure successful adoption of Premier services across On-Premise, Hybrid or Cloud deployments.

You will lead executive-level discussions, align delivery with strategic IT initiatives, and advocate for customers within BMC to maximize renewal