Post-Sale Customer Adoption Leader

BMC Helix; Madrid; Presencial; EUR 51.975 - 86.625; Jornada completa

Descripción de la vacante

BMC Helix in Madrid is seeking a Customer Adoption Engineer to own the post-sale customer experience, coordinating with Support, Engineering, Product Management, and Renewals to drive adoption and renewals. The role requires architectural understanding of Helix modules, strong executive engagement, and fluency in English and Spanish to interact with global customers.

You will lead adoption plans, run executive reviews, and ensure value realization across enterprise accounts.

Formación

• Demonstrated experience as the single point of accountability for enterprise accounts.
• Architectural understanding of enterprise software including ITSM, AIOps, ITOM.
• Fluent Spanish and English with strong written and verbal communication.

Responsabilidades

• Serve as the single, accountable point of contact for the end customer post-sale.
• Coordinate the BMC Helix ecosystem into a unified customer experience.
• Own customer communications during incidents, escalations, and high‑severity issues.
• Lead renewal planning and Quarterly Value Reviews with cross-functional teams.
• Collaborate with Support, Engineering, Product Management, and Renewals to deliver outcomes.

Conocimientos

Accountability

Cross-functional

Executive presence

ITSM familiarity

AIOps familiarity

ITOM familiarity

Bilingual English/Spanish

Descripción del empleo

BMC Helix in Madrid is seeking a Customer Adoption Engineer to own the post-sale customer experience, coordinating with Support, Engineering, Product Management, and Renewals to drive adoption and renewals. The role requires architectural understanding of Helix modules, strong executive engagement, and fluency in English and Spanish to interact with global customers.

You will lead adoption plans, run executive reviews, and ensure value realization across enterprise accounts.