Premium Support Specialist - Planning Solutions (Hybrid)

Board; Madrid; Híbrido; EUR 32.000 - 45.000; Jornada completa

Descripción de la vacante

Board International is seeking a Premium Support Specialist in Madrid to provide functional and technical assistance on planning solutions for key accounts. The role supports post-implementation success within Customer Success, with regular service review meetings and SLA-driven responses.

The position offers a hybrid schedule: 3 days in the office, 2 days from home each week, and opportunities to collaborate across teams. Fluency in English and strong problem-solving are essential for success.

Formación

• Educational background in Business, Finance, Accounting, Computer Science, MIS, Mathematics or related technical field.
• Experience in Support or Consulting with EPM, Supply Chain, FP&A or Retail planning software.
• Understanding of financial processes (e.g., Consolidation, Lease Reporting).
• Exposure to OLAP or multi-dimensional data preferred.
• SQL knowledge is advantageous.
• Strong de-escalation and time‑critical work skills.
• Translate complex requirements into Board platform solutions.
• Excellent written and verbal communication and English fluency.

Responsabilidades

• Provide qualified functional and technical assistance for Board planning and reporting solutions.
• Participate in knowledge transfer between delivery and maintenance teams.
• Explain Board functionality in technical detail to meet customer requirements.
• Identify improvement areas in existing applications.
• Relate customer and market feedback to the Product team.
• Assist Senior Specialists in meetings about new features.
• Provide reactive support for existing customers' questions/issues.

Conocimientos

De-escalation

Troubleshooting

Root-cause analysis

English fluency

Excellent communication

Educación

Business/Finance background

Technical degree (CS/MIS/Math)

Herramientas

SQL

Descripción del empleo

Board International is seeking a Premium Support Specialist in Madrid to provide functional and technical assistance on planning solutions for key accounts. The role supports post-implementation success within Customer Success, with regular service review meetings and SLA-driven responses.

The position offers a hybrid schedule: 3 days in the office, 2 days from home each week, and opportunities to collaborate across teams. Fluency in English and strong problem-solving are essential for success.