Customer Success Account Manager - Spain

BMC Helix; Madrid; Presencial; EUR 36.000 - 60.000; Jornada completa

Descripción de la vacante

BMC Helix Sales Professionals are driving revenue growth and customer value for our AI-native platform. As a Sales Customer Success Account Manager, you will lead customers to realise full value from their BMC Helix investments and identify opportunities for additional services.

You will collaborate with consultants, delivery leads, and architects to optimize investments, exceed sales targets, and expand the customer relationship across our Helix Solutions.

Formación

• Demonstrated ability to develop business as a trusted partner.
• Experience coordinating internal/external resources to lead a professional services sales process.
• Strong understanding of sales pipelines, strategies, and competitive landscape.

Responsabilidades

• Serve as the main point of contact for customers, partnering with consultants, delivery leads, and architects to optimize investments and increase revenue.
• Plan and exceed customer success sales targets by coordinating the sales team to build a robust pipeline and execute the value-selling process.
• Act as a BMC Helix brand ambassador, building trust and confidence with customers, partners, and colleagues through integrity and professionalism.
• Learn, be included in global projects, challenge yourself, and innovate solutions to everyday problems.

Conocimientos

Hunter mindset

Pipeline management

Team leadership

Descripción del empleo

At BMC Helix, we don’t do ordinary. We’re the AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. We’re passionate about resetting the economics of enterprise IT and helping others realize the ROI of AI.

We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot. We are the change makers, scaling with purpose through organic innovation, strategic acquisitions, and relentless R&D.

Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision. We are laser‑focused on delivering value by accelerating the application of agentic AI in digital service and operations management for IT organizations worldwide.

BMC Helix Sales Professionals have the power to transform entire organizations. With high energy, dedication, and passion, you will design and execute a go‑to‑market strategy, deliver revenue growth, and foster customer happiness. Join us as a Sales Customer Success Account Manager focused on our Helix Solutions. You will lead customers to achieve the full value of their BMC Helix investments and identify additional Customer Success and Professional services.

Responsibilities

• Serve as the main point of contact for customers, partnering with consultants, delivery leads, and architects to optimize their investments and increase profitable revenue.
• Plan and exceed customer success sales targets by coordinating the sales team to build an effective pipeline and execute each phase of the value‑selling process.
• Act as a BMC Helix brand ambassador, building trust and confidence with customers, partners, and colleagues through integrity and professionalism.
• Learn, be included in global projects, challenge yourself, and innovate solutions to everyday problems.

Qualifications

• Embrace, live, and demonstrate BMC Helix values every day.
• Work effectively as a team member while providing team‑on‑team leadership and orchestrating internal and external resources to lead a professional services sales process.
• Be a proven business hunter with a demonstrated ability to develop business as a trusted partner through an in-depth understanding of pipeline, business practices, industry trends, and the competitive landscape.

BMC Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender identity or expression, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Helix maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.