Emea Senior Customer Success Leader

Onapsis; Santiago de Compostela; Remote; EUR 38,000 - 54,000; Full time

Benefits offered by this job

Remote-first

Job summary

Onapsis is seeking a motivated Customer Success Manager to support clients across Spain in a remote-first setup. You will act as a trusted advisor, guiding customers to maximize value from our SaaS platform, and drive retention and long-term partnerships.

Responsibilities include onboarding, proactive engagement, success plan development, and regular business reviews. Fluent Spanish is required; English is a plus. This remote role offers autonomy and a results-driven environment across Spain.

Qualifications

• Proven experience in Customer Success, Account Management, or similar client-facing role in SaaS/tech.
• Excellent communication, presentation, and interpersonal skills in Spanish; English fluency is a plus.
• Strong understanding of customer success principles, data analysis, and actionable strategy.

Responsibilities

• Onboard new clients and ensure a smooth transition to the platform.
• Engage with customers to understand objectives and challenges, and develop tailored success plans.
• Monitor health of accounts, identify at-risk customers, and conduct regular business reviews.

Job description

Our client, a leading SaaS provider in the digital marketing space, is actively seeking a motivated and client-focused Representante de Éxito del Cliente (Customer Success Manager) to join their fully remote team, supporting clients across Spain. This role is pivotal in ensuring our customers derive maximum value from our platform, fostering long-term relationships, and driving customer retention. You will act as a trusted advisor, understanding client goals and helping them achieve success through strategic implementation and utilization of our solutions. We are looking for an individual with a passion for technology, excellent communication skills, and a proven ability to build strong client partnerships. This is a remote-first position, offering the ultimate flexibility to work from anywhere within Spain, making it ideal for those seeking autonomy and a results-oriented environment.

About the Role

Our client, a leading SaaS provider in the digital marketing space, is actively seeking a motivated and client-focused Representante de Éxito del Cliente (Customer Success Manager) to join their fully remote team, supporting clients across Spain. This role is pivotal in ensuring our customers derive maximum value from our platform, fostering long-term relationships, and driving customer retention. You will act as a trusted advisor, understanding client goals and helping them achieve success through strategic implementation and utilization of our solutions. We are looking for an individual with a passion for technology, excellent communication skills, and a proven ability to build strong client partnerships. This is a remote-first position, offering the ultimate flexibility to work from anywhere within Spain, making it ideal for those seeking autonomy and a results-oriented environment.

Key Responsibilities

• Onboarding new clients, ensuring a smooth and effective transition to our platform.
• Proactively engaging with customers to understand their business objectives and challenges.
• Developing and executing success plans tailored to individual client needs.
• Monitoring customer health and identifying at-risk accounts for proactive intervention.
• Conducting regular check-ins and business reviews with clients.
• Educating clients on new features, best practices, and advanced functionalities.
• Identifying opportunities for upselling and cross-selling based on client needs and growth.
• Collaborating with sales, product, and support teams to advocate for customer needs.
• Driving adoption, usage, and overall satisfaction with our services.
• Gathering customer feedback to inform product development and service improvements.

Requirements

• Proven experience in Customer Success, Account Management, or a similar client-facing role, ideally within a SaaS or tech environment.
• Excellent communication, presentation, and interpersonal skills in Spanish. Fluency in English is highly advantageous.
• Strong understanding of customer success principles and methodologies.
• Ability to analyze data, identify trends, and translate insights into actionable strategies.
• Proficiency in using CRM and Customer Success platforms (e.g., Salesforce, Gainsight, ChurnZero).
• A proactive, self-motivated attitude with the ability to manage multiple clients and priorities effectively.
• Bachelor's degree in Business, Marketing, or a related field, or equivalent practical experience.
• Demonstrated ability to build and maintain strong client relationships.