Emea Senior Customer Success Leader

Onapsis; Islas Baleares; Remote; EUR 40,000 - 65,000; Full time

Job summary

Onapsis is seeking a motivated, client-focused Customer Success Manager to join its fully remote team supporting clients across Spain. You will ensure customers derive maximum value from the platform, foster long-term relationships, and drive retention as a trusted advisor.

In this remote-first role, you will implement strategic solutions, monitor health, and collaborate with sales, product, and support to advocate for customer needs across Spain.

Qualifications

• Experience in Customer Success or Account Management in SaaS/tech.
• Excellent Spanish communication and presentation skills; English is a plus.
• Understanding of customer success principles and methodologies.
• Ability to analyze data and translate insights into action.
• Proficient with CRM/CS platforms (Salesforce, Gainsight, ChurnZero).
• Bachelor's degree in Business/Marketing or related field, or equivalent.

Responsibilities

• Onboard new clients and ensure smooth adoption of the platform.
• Proactively engage with customers to understand business objectives and challenges.
• Develop and execute tailored success plans for each client.
• Monitor customer health and identify at-risk accounts for proactive intervention.
• Conduct regular check-ins and business reviews with clients.
• Educate clients on new features, best practices, and advanced functionalities.
• Identify upsell/cross-sell opportunities based on client needs and growth.
• Collaborate with Sales, Product, and Support to advocate for customer needs.
• Drive adoption and usage to boost customer satisfaction with services.
• Gather customer feedback to inform product improvements.

Skills

Customer Success

Account Management

Communication skills

Interpersonal skills

Spanish language

English language

Education

Bachelor's degree in Business/Marketing or related field

Tools

Salesforce

Gainsight

ChurnZero

Job description

Our client, a leading SaaS provider in the digital marketing space, is actively seeking a motivated and client-focused Representante de Éxito del Cliente (Customer Success Manager) to join their fully remote team, supporting clients across Spain. This role is pivotal in ensuring our customers derive maximum value from our platform, fostering long-term relationships, and driving customer retention. You will act as a trusted advisor, understanding client goals and helping them achieve success through strategic implementation and utilization of our solutions. We are looking for an individual with a passion for technology, excellent communication skills, and a proven ability to build strong client partnerships. This is a remote-first position, offering the ultimate flexibility to work from anywhere within Spain, making it ideal for those seeking autonomy and a results-oriented environment.

About the Role

Our client, a leading SaaS provider in the digital marketing space, is actively seeking a motivated and client-focused Representante de Éxito del Cliente (Customer Success Manager) to join their fully remote team, supporting clients across Spain. This role is pivotal in ensuring our customers derive maximum value from our platform, fostering long-term relationships, and driving customer retention. You will act as a trusted advisor, understanding client goals and helping them achieve success through strategic implementation and utilization of our solutions. We are looking for an individual with a passion for technology, excellent communication skills, and a proven ability to build strong client partnerships. This is a remote-first position, offering the ultimate flexibility to work from anywhere within Spain, making it ideal for those seeking autonomy and a results-oriented environment.

Key Responsibilities

• Onboarding new clients, ensuring a smooth and effective transition to our platform.
• Proactively engaging with customers to understand their business objectives and challenges.
• Developing and executing success plans tailored to individual client needs.
• Monitoring customer health and identifying at-risk accounts for proactive intervention.
• Conducting regular check-ins and business reviews with clients.
• Educating clients on new features, best practices, and advanced functionalities.
• Identifying opportunities for upselling and cross-selling based on client needs and growth.
• Collaborating with sales, product, and support teams to advocate for customer needs.
• Driving adoption, usage, and overall satisfaction with our services.
• Gathering customer feedback to inform product development and service improvements.

Requirements

• Proven experience in Customer Success, Account Management, or a similar client-facing role, ideally within a SaaS or tech environment.
• Excellent communication, presentation, and interpersonal skills in Spanish. Fluency in English is highly advantageous.
• Strong understanding of customer success principles and methodologies.
• Ability to analyze data, identify trends, and translate insights into actionable strategies.
• Proficiency in using CRM and Customer Success platforms (e.g., Salesforce, Gainsight, ChurnZero).
• A proactive, self-motivated attitude with the ability to manage multiple clients and priorities effectively.
• Bachelor's degree in Business, Marketing, or a related field, or equivalent practical experience.
• Demonstrated ability to build and maintain strong client relationships.