Dutch-Speaking Customer Success Exec – Benelux (Remote)

Bizaway-Srl; Barcelona; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary and bonus

Career development

Multicultural and international team

Free coffee

Free beers

Flexible working policy: 3 days in the

Job summary

BizAway, based in Barcelona, is seeking a Customer Success Executive (Dutch speaking) to manage a Benelux client portfolio. You will onboard clients, drive platform adoption, renewals, and upsell opportunities, while coordinating with Sales, Support, and Product teams to ensure a seamless experience.

Ideal candidates are fluent in English and Dutch, have 1+ year in B2B account management or customer success, and are proactive, organized, and client-focused in a fast-paced scale-up environment.

Qualifications

• Fluent in English and Dutch.
• 1+ years of B2B account management or customer success experience.
• Experience with CRM tools (Salesforce preferred).
• Strong communication and client-first mindset.
• Proactive, organized, and adaptable to fast-changing environment.

Responsibilities

• Manage and grow a portfolio of corporate clients, ensuring satisfaction, renewal, and upsell opportunities.
• Deliver seamless onboarding by tailoring BizAway’s onboarding resources to each client’s needs.
• Track client health through usage data, dashboards, and CSAT/NPS surveys; anticipate risks and mitigate churn.
• Drive adoption of BizAway’s platform, ensuring clients maximize value from our solutions.
• Proactively identify and act on upsell opportunities to expand client usage and revenue.
• Collaborate with Sales, Support, and Product teams to ensure a smooth client experience and incorporate client feedback.
• Propose actions and campaigns to improve the customer journey and drive growth.

Skills

Fluent English

Dutch language

CRM tools

Communication skills

Client-first mindset

Proactive

Tools

Salesforce

Job description

BizAway, based in Barcelona, is seeking a Customer Success Executive (Dutch speaking) to manage a Benelux client portfolio. You will onboard clients, drive platform adoption, renewals, and upsell opportunities, while coordinating with Sales, Support, and Product teams to ensure a seamless experience.

Ideal candidates are fluent in English and Dutch, have 1+ year in B2B account management or customer success, and are proactive, organized, and client-focused in a fast-paced scale-up environment.