Strategic Customer Success Lead – Remote Europe

Jobgether; España; Remote; EUR 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Remote work

Leadership ownership

Professional growth

Industry impact

Zusammenfassung

Jobgether is seeking a Customer Success Lead to drive satisfaction, retention and growth for a B2B digital platform in the recycled materials space. You will guide a small CS team, own strategic accounts, and shape onboarding, adoption, renewals and expansions.

You will partner with Product, Engineering and Sales to translate customer insights into product improvements and measurable outcomes, while driving scalable processes and strong governance across the customer lifecycle.

Qualifikationen

• A strong track record of managing complex B2B customer accounts and software implementations.
• Proven leadership, mentorship, and ability to raise team performance.
• Experience with recycled materials or commodities trading is a strong advantage.
• Strategic account management across multiple business functions.
• Experience overseeing implementations, onboarding, migrations, and go-live activities.
• Fluent professional English; French is a plus.

Aufgaben

• Lead, coach, and develop a small Customer Success team with clear expectations.
• Own portfolio health, retention, and expansion with senior leadership visibility.
• Personally manage the most strategic customer relationships for excellent delivery and renewals.
• Oversee onboarding, data migration, and go-live activities with operations teams.
• Standardise processes for onboarding, health monitoring, QBRs, renewals, and escalations.
• Translate customer needs into product improvements and measurable business impact.
• Collaborate with Sales, Product, Engineering to align delivery and revenue growth.
• Drive cross-functional collaboration and scalable operational excellence.

Kenntnisse

Customer success leadership

Leadership coaching

Strategic account mgmt

Software implementation

Technical fluency

Analytics

Commercial acumen

Communication (English)

Decision making

Process optimization

Tools

SQL

BI tools

Jobbeschreibung

Jobgether is seeking a Customer Success Lead to drive satisfaction, retention and growth for a B2B digital platform in the recycled materials space. You will guide a small CS team, own strategic accounts, and shape onboarding, adoption, renewals and expansions.

You will partner with Product, Engineering and Sales to translate customer insights into product improvements and measurable outcomes, while driving scalable processes and strong governance across the customer lifecycle.