Dutch-Speaking Customer Success Executive (Hybrid)

BizAway S.r.l.; Barcelona; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Career development

Multicultural team

Free coffee

Free beers

Hybrid work policy

Job summary

BizAway is seeking a driven Customer Success Executive - Dutch Speaking to manage a BENELUX client portfolio from its Barcelona base. You will onboard, drive adoption, renewals and expansion while coordinating with Sales, Support and Product teams.

You will leverage CRM tools and analytics to monitor health scores, reduce churn and deliver measurable value to clients in a fast-growing travel tech environment.

Qualifications

• Fluent in English and Dutch.
• 1+ years of experience in B2B Account Management, Customer Success, or client-facing roles.
• Comfortable with CRM tools (Salesforce preferred) and client dashboards.
• Proactive, organized, and thrives in a fast-changing environment.
• Strong communication skills with a client-first mindset.

Responsibilities

• Manage and grow a portfolio of corporate clients, ensuring satisfaction, renewal, and upsell opportunities.
• Deliver seamless onboarding by tailoring BizAway’s onboarding resources to each client’s needs.
• Track client health through usage data, dashboards, and NPS/CSAT surveys; anticipate risks and mitigate churn.
• Drive adoption of BizAway’s platform, ensuring clients maximize value from our solutions.
• Proactively identify and act on upsell opportunities to expand client usage and revenue.
• Collaborate closely with Sales, Support, and Product teams to ensure a smooth client experience and bring client feedback into the business.
• Proactively suggest actions and campaigns to improve the customer journey and enhance growth.

Skills

English & Dutch

B2B Account Mgmt

Customer Success

Salesforce CRM

Proactive & Organized

Strong Communication

Tools

Salesforce

Job description

BizAway is seeking a driven Customer Success Executive - Dutch Speaking to manage a BENELUX client portfolio from its Barcelona base. You will onboard, drive adoption, renewals and expansion while coordinating with Sales, Support and Product teams.

You will leverage CRM tools and analytics to monitor health scores, reduce churn and deliver measurable value to clients in a fast-growing travel tech environment.