Customer Success Manager - Digital Ads Growth

Smartly.io Solutions; Madrid; On-site; EUR 50,000 - 75,000; Full time

Benefits offered by this job

Equity options

Healthcare & mental health services

Paid holidays & family leave

Hybrid workplace option

Job summary

Smartly is seeking a Customer Success Manager for its on-site role in Madrid, leading a book of business with large advertisers. You will provide consultative advice, drive product adoption, and nurture customer relationships across Meta, Pinterest, Snapchat, TikTok and Google.

You will collaborate with product and partner teams to ensure value realization and renewal, while traveling for quarterly reviews and industry events as needed.

Qualifications

• 3+ years of relevant experience in a Customer Success or similar customer-facing function.
• Strong understanding of paid digital advertising channels (Meta, Pinterest, Snapchat, TikTok, Google).
• Empathetic, with a positive attitude and a drive to help customers reach goals.
• Results-driven with bias for action and collaboration.
• Fluent in English, with strong written and spoken communication.

Responsibilities

• Manage and nurture your own customer accounts through day-to-day communication and online marketing expertise.
• Identify opportunities for increased product adoption and align Smartly’s product value with the customer’s marketing objectives.
• Develop and maintain deep knowledge of the Smartly tool and the digital ecosystem to solve customer problems.
• Build, manage and develop strong relationships with customers and platform partners including Meta, Pinterest, Snapchat, TikTok and Google.
• Collaborate with internal teams, including product developers, to maintain a fast feedback loop between customers and product.

Skills

Customer success experience

Digital advertising knowledge

Empathy and collaboration

Strong communication skills

Willing to travel

Job description

Smartly is seeking a Customer Success Manager for its on-site role in Madrid, leading a book of business with large advertisers. You will provide consultative advice, drive product adoption, and nurture customer relationships across Meta, Pinterest, Snapchat, TikTok and Google.

You will collaborate with product and partner teams to ensure value realization and renewal, while traveling for quarterly reviews and industry events as needed.