Strategic Customer Success Manager - D&M Central Europe

Autodesk, Inc.; Barcelona; On-site; EUR 41,000 - 61,000; Full time

Job summary

Autodesk, Inc. in Spain (Barcelona area) is seeking a Customer Success Manager to drive onboarding and adoption of Autodesk solutions for Business and Midmarket customers, accelerating time to value and maximizing customer benefits.

You will build trusted advisor relationships, co-create Customer Success Plans, monitor usage and health metrics, and collaborate with Sales, Renewals, Support and partners to deliver a coordinated customer experience.

Qualifications

• Strong customer empathy and a customer-first mindset.
• Strategic thinking, organizational and time management skills.
• Ability to collaborate with cross-functional teams and stakeholders at different levels.
• Experience in leading customer discovery conversations and translating needs into action.
• Excellent communication and relationship-building abilities.
• Ability to analyze customer data and translate insights into proactive actions.
• Fluent written and spoken English and German.

Responsibilities

• Guide customers through onboarding and adoption, providing resources and guidance to achieve business outcomes
• Develop trusted advisor relationships by understanding priorities and aligning Autodesk solutions with success
• Co-create and maintain Customer Success Plans with clear outcomes, metrics, milestones, and accountability
• Monitor usage, adoption trends, health indicators to identify risks and opportunities
• Identify at-risk customers and coordinate mitigation plans with internal teams and partners
• Collaborate with Sales, Renewals, Support, and Partners to deliver a coordinated customer experience
• Lead regular engagements: success planning, adoption reviews, and business reviews to track progress and show value
• Advocate for the customer and relay feedback to Autodesk teams to remove barriers to success

Skills

Customer empathy

Strategic thinking

Cross-functional collaboration

Discovery conversations

Communication & relationship-building

Data analysis

Fluent English

Fluent German

Job description

Autodesk, Inc. in Spain (Barcelona area) is seeking a Customer Success Manager to drive onboarding and adoption of Autodesk solutions for Business and Midmarket customers, accelerating time to value and maximizing customer benefits.

You will build trusted advisor relationships, co-create Customer Success Plans, monitor usage and health metrics, and collaborate with Sales, Renewals, Support and partners to deliver a coordinated customer experience.