Trusted Advisor, Customer Success — Central Europe

Autodesk, Inc; Bellprat; Vor Ort; EUR 41.000 - 61.000; Vollzeit

Benefits dieser Stelle

Salary transparency

Career growth opportunities

Zusammenfassung

Autodesk, Inc. is seeking a Customer Success Manager to drive adoption and value realization for Business and Midmarket customers. You will guide onboarding, build trusted relationships, and co-create success plans to achieve defined business outcomes.

You will monitor usage and health indicators, address adoption risks, and collaborate with Sales, Renewals, and resellers to ensure a coordinated customer experience. Fluency in English and German is preferred.

Qualifikationen

• Demonstrated customer empathy with a customer-first mindset.
• Strong strategic thinking, organizational, and time-management skills.
• Able to prioritize needs across multiple accounts and collaborate cross-functionally.
• Proven ability to lead customer discovery and translate needs into action.

Aufgaben

• Guide onboarding and adoption to accelerate time to value.
• Develop trusted advisor relationships and align Autodesk solutions with business outcomes.
• Create and maintain Customer Success Plans with clear milestones and success metrics.
• Monitor usage, adoption trends, and health indicators to identify risks and opportunities.
• Engage at-risk customers with mitigation plans and coordinate with internal teams and resellers.
• Lead regular customer engagements: success planning, adoption reviews, and business reviews.
• Represent the voice of the customer and escalate issues across teams.

Kenntnisse

Customer empathy

Strategic thinking

Time management

Cross-functional collaboration

Data analysis

Communication

Stakeholder management

Discovery conversations

Jobbeschreibung

Autodesk, Inc. is seeking a Customer Success Manager to drive adoption and value realization for Business and Midmarket customers. You will guide onboarding, build trusted relationships, and co-create success plans to achieve defined business outcomes.

You will monitor usage and health indicators, address adoption risks, and collaborate with Sales, Renewals, and resellers to ensure a coordinated customer experience. Fluency in English and German is preferred.